Head of HR Strategy & Enablement

SymphonyAI•Palo Alto, CA

About The Position

SymphonyAI is a PE-backed enterprise AI software company serving industrial, retail, financial services, and media clients globally. We operate across more than 20 countries with approximately 2,500 employees and circa $450M in revenue. We are in the midst of a significant transformation — building a leaner, higher-performing organization with world-class people practices at its core. Our HR function is ~50 people strong and is undergoing its own transformation: new structure, new systems, and a new operating model. This role is being created to drive critical pieces of that agenda at pace. The Head of HR Strategy & Enablement is a rare hybrid: part chief of staff to the CHRO, part internal communications lead, part process architect, part L&D practitioner. You will own the connective tissue of the HR function — ensuring that our strategy translates into communication, our processes run efficiently, our people are developed, and our CHRO is operating at his highest leverage. You will work with a high degree of autonomy across all four pillars below, partnering closely with the CHRO and the HR leadership team to drive delivery.

Requirements

MBA from a leading business school strongly preferred
Undergraduate degree from a top institution
8–12 years of total experience, including at least 2–3 years in a management consulting firm (McKinsey, BCG, Bain, Big 4 advisory, or equivalent)
Some experience within or closely partnering with HR Meaningful experience in an HR generalist, HR business partner, or HR transformation role inside a global organisation
Exposure to a PE-backed or high-growth technology environment is a strong plus
Experience supporting a C-suite executive in a Chief of Staff or strategic advisor capacity
Track record of managing complex, multi-country programmes
Lean Six Sigma certification (Green Belt minimum; Black Belt preferred) or equivalent process improvement qualification
Highly data-driven — on the cutting edge of AI advancements
Hands-on experience with AI productivity tools and a genuine enthusiasm for AI-enabled working
Proficiency in Microsoft 365 (Teams, SharePoint, Outlook, PowerPoint) — our core collaboration infrastructure
Experience with HR Technology a plus
Exceptional written communicator — able to shift register from executive briefing to all-hands email
Highly organised with a systems mindset; comfortable building structure within ambiguity
Confident operating in a fast-paced, multi-priority environment with competing demands
Collaborative and politically savvy — able to influence without authority across BUs and geographies
Intellectually curious, proactive, and unafraid to challenge the status quo
A genuine AI evangelist who sees technology as a force multiplier for great HR

Responsibilities

Chief of Staff to the CHRO
Manage the CHRO's priorities, agenda, and follow-through — ensuring the right things get done at the right time
Own the rhythm of the HR leadership team: biweekly HRLT meetings, quarterly planning, and board/Chairman preparation
Prepare and quality-assure executive-level materials including QBRs, Chairman meeting decks and Board HR updates
Track strategic commitments and surface blockers before they become problems
Internal Communications
Own SymphonyAI's HR internal communications strategy in close partnership with marketing
Draft all-hands communications, change management messaging, leader briefings, and CHRO announcements with precision and clarity
Build a communications calendar aligned to the HR transformation roadmap and the broader company operating rhythm
Coach HR leaders on effective communication with their teams; create templates and standards the whole function can use
Ensure consistency of tone, brand, and substance across all HR-originated communications
Process Management & Operational Excellence
Map, design, and continuously improve core HR processes — from onboarding to off-boarding, performance to compensation
Lead Lean / Six Sigma initiatives within the HR function, driving measurable efficiency and quality improvements
Own the HR operating model: governance cadences, decision rights, and cross-functional interface protocols
Build and maintain the HR data infrastructure: headcount dashboards, workforce analytics, and executive reporting in partnership with HR Operations
Champion and advocate for an AI-first, AI-fast approach across everything we do
Learning & Development
Assist the CHRO to design learning initiatives for people managers and leaders across the organization
In partnership with Head of HR Operations and IT, curate and deploy AI-enabled learning tools and platforms, making L&D faster, more personalized, and more scalable
Support the implementation of SymphonyAI's competency framework, 9-box talent process, and Management Principles
Measure the impact of L&D investment and iterate based on data