Head of Hardware Product Quality – Spectacles

Snap • Palo Alto, CA

11d • $235,000 - $414,000 • Onsite

About The Position

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat , a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio , an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles . The Spectacles team is pushing the boundaries of technology to bring people closer together in the real world. Our fifth-generation Spectacles, powered by Snap OS, showcase how standalone, see-through AR glasses make playing, learning, and working better together. We are seeking an experienced and dynamic Head of Hardware Product Quality to lead and oversee all aspects of Spectacles product quality for our next-generation Augmented Reality (AR) glasses. This is a senior leadership role where you will be responsible for driving and ensuring high-quality standards across the entire lifecycle of our products, from internal manufacturing of key components as well as working closely with outsourced manufacturing partners. The ideal candidate will bring extensive experience in hardware product quality management within the consumer electronics industry and possess a proven track record of leadership within a global, matrix-managed, multi-site organization. You will lead cross-functional teams to ensure that all manufacturing processes, supplier relationships, and customer-facing quality metrics meet the highest standards for our AR glasses.

Requirements

• 10+ years of post-Bachelor’s Engineering experience; or a Master’s degree in a technical field + 9+ year of post-grad Engineering experience; or a PhD in a related technical field + 6+ years of post-grad Engineering experience
• 2+ years of experience with a senior leadership role within a global, matrix-managed company with manufacturing operations across multiple continents
• Proven expertise in hardware product quality management in a consumer electronics environment, with specific experience in complex product integrations (e.g., optics, displays, and compute systems).
• Strong background in managing both internal manufacturing (with a focus on critical component production) and working with outsourced manufacturing partners.
• Deep understanding of global supply chains, manufacturing processes, and product quality standards, with the ability to lead diverse teams across multiple regions.
• Expertise in customer-facing quality metrics, with a strong customer-centric approach to product quality.
• Ability to thrive in a fast-paced, innovative environment and lead through ambiguity while maintaining focus on results.

Nice To Haves

• Post-graduate qualifications preferred.
• Direct experience in the consumer electronics industry, ideally in the AR/VR or wearable technology sectors.
• Experience with optics and display technologies, particularly as they relate to augmented reality systems.
• Fluency in managing multi-site, multi-continent operations and leading cross-functional global teams.

Responsibilities

• Product Quality Leadership: Own and drive product quality across the entire lifecycle of Spectacles, including design, prototype, manufacturing, and post-launch performance.
• Manufacturing & Supplier Quality: Establish and monitor quality assurance programs for both internal and outsourced manufacturing. Ensure that both in-house production and external suppliers meet the quality standards and delivery timelines.
• Customer Quality & Satisfaction: Implement a feedback loop to capture and analyze customer quality metrics, ensuring any quality issues are proactively addressed and solutions are implemented rapidly.
• Cross-functional Collaboration: Work closely with product design, engineering, operations, supply chain, and R&D teams to ensure a seamless integration of hardware and software through a continuous improvement of quality.
• Global Operations: Lead and coordinate with teams spread across multiple continents and manufacturing facilities to ensure consistency in quality management practices and deliverables across all regions.
• Continuous Improvement: Champion a culture of continuous improvement across manufacturing and quality systems, leveraging data analytics to drive decision-making and improve overall product performance and customer satisfaction.
• Strategic Leadership: Develop and execute a comprehensive quality strategy for the Spectacles AR product, balancing short-term priorities with long-term objectives while maintaining alignment with the company’s vision and goals.
• Compliance & Risk Management: Ensure compliance with industry regulations and quality standards, while proactively identifying potential risks in product design, production, and customer experience.

Benefits

• Snap Inc. is its own community, so we’ve got your back!
• We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms.
• Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 1,001-5,000 employees