Head of Global Business Solutions (GBS)

Baxter • Deerfield, IL

21d • $306,000 - $374,000 • Onsite

About The Position

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Position Summary: The Head of GBS is a strategic leader responsible for executing the global GBS strategy, driving digital transformation, and ensuring efficient, high-quality service delivery across all regions and functions. This role oversees enterprise-wide process excellence, innovation, automation, and governance while leading a global Project Management Office (PMO) to enable execution of strategic initiatives and transformation programs. This role will be based at our global HQ in Deerfield, IL.

Requirements

• Education: Bachelor’s degree in Business, Management, or related field (MBA preferred).
• Experience: 10+ years of progressive leadership in global shared services or transformation.
• Expertise: Deep understanding of GBS models, automation (RPA, AI), and digital transformation.
• Expertise: Continuous improvement – Lean Six Sigma is a plus
• Leadership: Proven ability to lead diverse, global teams and influence across a matrixed organization.
• Analytical Skills: Strong performance management and value realization capabilities.
• Communication: Excellent stakeholder engagement and executive communication skills.

Responsibilities

• Strategic Leadership & Transformation: Define and implement the global GBS strategy in alignment with corporate priorities. Drive digital transformation, automation, and continuous improvement across all service lines. Champion standardization, innovation, and scalability in processes and service delivery. Act as a trusted advisor to executives on shared services and enterprise transformation strategies.
• Service Delivery & Performance Management: Oversee global service delivery to ensure performance against SLAs, KPIs, and financial targets. Embed a customer-centric, outcome-driven operating model. Establish governance frameworks, accountability models (e.g., RACI), and dashboards to track value creation and performance. Ensure compliance with internal controls, policies, and regulatory standards while proactively managing risks.
• PMO Leadership & Governance: Set the strategic direction for the GBS PMO, ensuring alignment with enterprise goals. Establish project management standards, templates, and governance processes across the organization. Lead portfolio management, including prioritization, resource allocation, progress tracking, and risk management. Provide oversight and accountability for project delivery, ensuring alignment with business objectives and value realization. Promote a culture of continuous improvement through post-project reviews and lessons learned.
• People & Culture: Build, lead, and mentor a high-performing global team, fostering collaboration, inclusion, and accountability. Empower regional leaders to drive local performance and innovation. Develop PMO and project management capabilities through comprehensive training and professional development.
• Financial & Operational Excellence: Manage GBS budgets, cost structures, and resource optimization. Drive productivity, efficiency, and value realization through best practices and automation. Develop business cases for transformation programs, tracking costs, synergies, and realized value across the enterprise.

Benefits

• Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching.
• We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive