Head of Fraud Prevention MD/C16 – Tampa, Jacksonville, Charlotte

Citi•Tampa, FL

24d

About The Position

Define, lead, and execute the strategic vision for Global Fraud Operations, focused on a transformative digital-first strategy that delivers industry-leading fraud performance, ensuring seamless alignment with broader organizational objectives. Drive digitization and the adoption of advanced technologies, including Artificial Intelligence, to create new business value, improve customer experience, and optimize operations. Provide end-to-end accountability to prevent, detect, and mitigate fraud across all consumer, wealth services, markets, banking, international, and all customer-facing digital platforms. Provide direct leadership and optimize the Fraud strategies and performance of the Institutional, Consumer, Wealth, and Digital Fraud Ops teams, including First- and Third-Party Fraud, Global Analytics Modeling and Data. Ensure the flawless execution of daily operations, maintaining high service levels, and effective management of high-volume transactions and client interactions. Collaborative with other members of the product fraud risk leadership team to ensure maximum cohesion across Policy, Strategy and Oversight. Deliver outstanding customer experience by providing safe, predictable, and digitally focused experiences which improve perception and brand reputation. Spearhead initiatives focused on advanced process management, automation, and the comprehensive modernization of core operational workflows. Deliver the design and development of innovative products and solutions to effectively detect, prevent, and manage fraud. Establish a culture where employee engagement and talent development are core drivers of everything we do, enabling the attraction, development, and retention of top-tier talent. Provide direct leadership and optimize the performance of multiple fraud operations teams, including First- and Third-Party Fraud, Global Analytics Modeling, and Data. Manage multiple teams of senior professionals through other senior managers, providing full management responsibility including people, budget, and planning. Act as responsible stewards of capital through a relentless focus on expense optimization, fraud prevention, and client centric revenue generation. Collaborate effectively with key internal partners (e.g., Technology, Cyber, Finance, Legal, AML, Compliance, Internal Audit, Product Line of Businesses) and external suppliers to ensure integrated service delivery, strategic alignment, and the successful achievement of cross-functional goals. Oversee the management and modernization of the entire Fraud Operations function, which comprises over 7,000 employees in multiple domestic and international locations. Deliver flawless execution of daily operations, maintaining high service levels, and effective management of high-volume transactions and client interactions. Monitor and protect customer channels, securing both digital and analog platforms that are over-indexed in losses and risk. Drive relevant, actionable, and timely "all source intelligence" into decision processes to prevent, detect, and mitigate the highest priority fraud risks. Responsible for establishing, maintaining, and enforcing robust Fraud policies, practices, and prevention capabilities that incorporate client experience, revenue generation, and loss mitigation while adhering to regulatory requirements to ensure balanced risk management. Ensures that the global Fraud risk community stays connected through timely communication of new emerging threats and new prevention / detection / recovery techniques. Ensures global consistency in controls and acceptable residual risk levels, coordinating new product fraud risk assessments. Ensure proactive coordination and closure of critical fraud matters, audit findings, and independent risk review findings Ensure sound risk assessment and ethical judgment in business decisions, driving compliance with applicable laws and policies, and fostering accountability for control issues

Requirements

15+ years' experience in global Fraud, operational risk, or credit risk experience. Institutional and/or Retail/Commercial Banking required
Detailed understanding of key Fraud prevention technologies required to manage across customer lifecycle: Identity Verification, Application Fraud, Authentication, Session Profiling, Transactional Profiling, Link Analysis and Fraud Case management
Knowledgeable about Fraud risks associated checking, ACH, wires, and other payment rails
Demonstrated experience in Fraud product strategy, delivery, and management, preferably within the financial services sector
Proficiency in implementing Fraud monitoring, detection, and prevention tools
Experience with authentication tools deployment
Effective relationship building, stakeholder, and third-party vendor management skills
Effective people management skills with a proven history of effective delegation, motivation, and employee and customer satisfaction
Resilience in the face of pressure and a broader understanding of intelligent risk decisions
Wider knowledge of internal Fraud risk
Strong analytical and critical thinking skills, with the ability to grasp complex issues related to technology and operations
Ability to develop long range plans & understanding of project /program management techniques
Ability to manage effectively in a matrixed and ambiguous environment
Demonstrated ability to successfully lead and deliver large-scale operational transformations, process re-engineering efforts, and significant automation initiatives
Solid understanding of regulatory and compliance requirements pertinent to financial operations
Ability to adapt to a rapidly changing environment
Demonstrated ability to influence and negotiate; able to facilitate a diverse set of senior executives to drive convergence to a common set of priorities and standards across Businesses
Bachelor's/University degree, master's degree preferred
Analytical Thinking
Constructive Debate
Controls Design
Escalation Management
Issue Management
Operational Risk
Policy and Procedure
Policy and Regulation
Risk Controls and Monitors
Risk Identification and Assessment

Responsibilities

Define, lead, and execute the strategic vision for Global Fraud Operations
Drive digitization and the adoption of advanced technologies, including Artificial Intelligence
Provide end-to-end accountability to prevent, detect, and mitigate fraud
Provide direct leadership and optimize the Fraud strategies and performance of the Institutional, Consumer, Wealth, and Digital Fraud Ops teams
Ensure the flawless execution of daily operations, maintaining high service levels, and effective management of high-volume transactions and client interactions
Collaborative with other members of the product fraud risk leadership team to ensure maximum cohesion across Policy, Strategy and Oversight
Deliver outstanding customer experience by providing safe, predictable, and digitally focused experiences which improve perception and brand reputation
Spearhead initiatives focused on advanced process management, automation, and the comprehensive modernization of core operational workflows
Deliver the design and development of innovative products and solutions to effectively detect, prevent, and manage fraud
Establish a culture where employee engagement and talent development are core drivers of everything we do, enabling the attraction, development, and retention of top-tier talent
Manage multiple teams of senior professionals through other senior managers, providing full management responsibility including people, budget, and planning
Act as responsible stewards of capital through a relentless focus on expense optimization, fraud prevention, and client centric revenue generation
Collaborate effectively with key internal partners (e.g., Technology, Cyber, Finance, Legal, AML, Compliance, Internal Audit, Product Line of Businesses) and external suppliers to ensure integrated service delivery, strategic alignment, and the successful achievement of cross-functional goals
Oversee the management and modernization of the entire Fraud Operations function, which comprises over 7,000 employees in multiple domestic and international locations
Monitor and protect customer channels, securing both digital and analog platforms that are over-indexed in losses and risk
Drive relevant, actionable, and timely "all source intelligence" into decision processes to prevent, detect, and mitigate the highest priority fraud risks
Responsible for establishing, maintaining, and enforcing robust Fraud policies, practices, and prevention capabilities that incorporate client experience, revenue generation, and loss mitigation while adhering to regulatory requirements to ensure balanced risk management
Ensures that the global Fraud risk community stays connected through timely communication of new emerging threats and new prevention / detection / recovery techniques
Ensures global consistency in controls and acceptable residual risk levels, coordinating new product fraud risk assessments
Ensure proactive coordination and closure of critical fraud matters, audit findings, and independent risk review findings
Ensure sound risk assessment and ethical judgment in business decisions, driving compliance with applicable laws and policies, and fostering accountability for control issues