Head of FORUM Installation & Training

ZEISS•Dublin, CA

1d•Remote

About The Position

How many companies can say they’ve been in business for over 179 years?! Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! Location/Region: This position is fully remote , must be in the US . 25% travel. What’s the role? The Sr. FORUM Installation and Training Manager position will oversee the project management and implementation of all FORUM related installations, and upgrades when applicable. The Sr. FORUM Installation and Training Manager will work closely with the sales and service teams to ensure timelines and customer expectations are met. This role will work closely with the FORUM L1, L2 and corporate partners in Germany. Additionally, this position is accountable for identifying opportunities to improve the internal processes, and communications while promoting the ZEISS brand. The position requires the proven ability to successfully coach and mentor a dynamic team while providing expertise and leadership related to FORUM installs and other ZEISS products as needed.

Requirements

Strong coaching and development skills, with a proven track-record of building high performing teams, using data and analytics to inform decisions.
Experienced in creating a positive virtual work environment, build trust, and foster a sense of team spirit and collaboration despite physical isolation.
Experienced in effectively administering progressive performance management methods.
Builds trust, encourages teamwork, and creates a safe environment for risk-taking and cross-functional collaboration.
Ability to effectively delegate tasks maximizes team participation and productivity while also developing individual team members.
7-10+ years relevant experience in medical industry / ophthalmic strongly required.
Experience with both Sales and Service side of medical industry.
Proven history of ophthalmic equipment and knowledge of technology and clinical workflow.
Must possess strong communication skills, including the ability to respond professionally in written responses to emails.
Must have superior understanding of Networking topologies, Windows/Mac operating systems, and medical instrument networkability.
Organize and analyze issues, evaluating options, and implementing solutions that align with both technical requirements and business goals.

Nice To Haves

Knowledge of EMR/EHR business models a definite plus.
Experience and familiarity of CZMI and other ophthalmic products and line of business a plus.

Responsibilities

Collaborate with the Sales, Project Management, Installation teams to effectively and efficiently design a FORUM deployment strategy for customers.
Maintain a two-way communication and partnership with FORUM service team to share best practices and key learnings.
Assist in the creation of business cases for resource expansion, training protocols, subscription plans, and cloud offerings.
Build and foster cross functional relationships with FORUM Support, L2, Field Service and Product management as needed.
Consistently review and adjust processes to drive team productivity and effectiveness.
Maintain visibility on forecasts, project status, backlog, and performance measures to include creating timelines and KPIs for the team to drive customer satisfaction and profitability.
Responsible for project managing, and installing FORUM for customers, KOLs, trade shows and field events, such as conferences, which include setting up networks, servers/ PCs connecting with other ZEISS products.
Create detailed project maps of strategic sites and present long term workflow planning.
Convey customer requirements with Sales - Product Management, Field based installers and technical support teams as needed.
Skilled in communicating both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, can plan and delivers communication that makes an impact and persuades intended audiences.
Travel required, approximately 25% of the time, which may involve overnight stays, and may include travel to assigned premium accounts.