Head of Facilities

NTW Solutions•Newcastle upon Tyne, NE

11h

About The Position

This is a leadership role with real impact, shaping the day to day experience of patients, staff and visitors across a wide range of facilities services. You will lead essential services including cleaning, patient meals, cafés, portering, laundry and linen, car parking, reception, security and switchboard. You will be the organisation’s expert in these areas, setting clear direction and ensuring services are welcoming, safe and reliable, while meeting all relevant legislation, regulatory requirements and NHS standards. You will be accountable for the quality and performance of services delivered under contract, using data and insight to monitor outcomes and drive continuous improvement. Leading a large and diverse workforce, you will create a positive, inclusive and supportive working environment where people feel valued and able to do their best work. You will make sure policies and procedures are understood and applied consistently, while maintaining strong leadership visibility and clear expectations across teams. The role carries responsibility for managing a significant multi million pound budget. You will bring sound financial planning and commercial awareness to ensure value for money and efficient use of resources, without compromising quality or safety. A key part of the role is looking ahead – identifying opportunities for innovation, service redesign and smarter ways of working that improve outcomes and resilience. You will also spot and develop commercial opportunities, contributing to proposals and business cases that support longer term sustainability and growth.