Head of Employee Dining, Vice President

JPMorgan Chase & Co. • New York, NY

3d

About The Position

Join a dynamic team dedicated to transforming the employee dining experience at
JPMC. As the Head of Employee Dining, you will play a pivotal role in shaping
innovative, high-quality, and affordable dining solutions for our employees and
clients across the US and Canada. This is a unique opportunity to lead strategic
initiatives, collaborate with top industry partners, and drive excellence in
service delivery. Your expertise will help set new standards in workplace
hospitality, making a meaningful impact on our organization’s culture and
employee satisfaction. Be at the forefront of redefining how dining enhances the
workplace experience.

As the Head of Employee Dining in the Amenity Services organization, you will
lead the strategy and execution of dining programs across JPMC’s US and Canadian
locations. You will collaborate with cross-functional teams, vendor partners,
and executive leadership to deliver best-in-class café, coffee, catering, and
pantry services. Your role will focus on integrating the latest retail and food
trends, driving transformation, and ensuring a seamless, inclusive experience
for all employees and clients. You will champion innovation, efficiency, and
continuous improvement in every aspect of our dining services.

Requirements

• Possess at least 10 years of experience in the hospitality industry, with expertise in retail, coffee, and food and beverage operations.
• Manage remote teams at varying levels of experience.
• Demonstrate excellent oral and written business communication skills.
• Utilize advanced skills in Microsoft Word, Excel, and PowerPoint.
• Develop and implement long-term program strategies.
• Apply strong project management abilities to drive initiatives.
• Build and maintain effective relationships with vendors and partners.
• Organize, prioritize, and multi-task in a demanding work environment.
• Drive results through collaboration and a strong customer focus.
• Oversee budget management and accountability for program performance.
• Adapt to evolving priorities and demonstrate flexibility in changing circumstances.

Responsibilities

• Lead the development and execution of the Employee Dining strategy across the US and Canada.
• Productize the Café program in partnership with the Amenity Services Product Manager.
• Serve as the subject matter expert for café operations and industry relationships.
• Support the design and implementation of upgrades and construction projects for new and existing dining locations.
• Deliver and maintain brand standards while overseeing metric reporting and supporting construction initiatives.
• Develop and enforce US café standards to ensure first-class service and regulatory compliance.
• Collaborate with vendor partners on global standards, concept development, menu innovation, and implementation.
• Provide leadership on technology innovation and integration within dining programs.
• Analyze market trends, competitive landscape, and industry innovations to define program strategy.
• Manage relationships with all dining vendors, ensuring performance against contractual requirements.
• Oversee budget management, cost controls, and business case reviews to support strategic initiatives and program effectiveness.

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed