Head of CX Enablement

Asana•San Francisco, CA

10h•$194,000 - $254,000•Hybrid

About The Position

Our Customer Success team is committed to helping customers maximize the value of Asana as both a technology platform and a holistic approach to collaboration. From high touch to scalable success, our goal is to deepen the usage of the whole work graph, resulting in delivering unmatched value with scalability and consistency. We strive to help all of our customers, across countries, industries, and functions, get off on the right foot and continue to get the most value out of Asana over time. Are you a people-first enablement leader who thrives on developing strong teams and driving measurable impact across customer-facing organizations? Do you bring a clear point of view on how enablement should support real behavior change not just knowledge transfer? Are you energized by partnering with senior leaders, setting direction, and ensuring high-quality execution through your team? Asana is looking for a Head of CX Enablement to lead enablement strategy and execution for our global Customer Experience (CX) organization. In this role, you will set the direction for CX enablement, manage and develop a team of Enablement Managers and Instructional Designers, and ensure our post-sales teams are consistently enabled to perform at their best. Our Post-Sales teams include Customer Success, Customer Support, Professional Services, and Renewals. This role sits at the intersection of strategy and execution, with accountability for aligning enablement efforts to CX priorities and driving impact at scale. This role can be based in our SF, Chicago or NYC office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements.

Requirements

8+ years of experience in enablement, learning & development, or related roles supporting customer-facing teams
3+ years of people management experience, including managing Enablement Managers and/or senior individual contributors
Demonstrated success leading and developing teams through coaching, feedback, and performance management
Proven experience translating business priorities into scalable enablement strategies and programs
Strong ability to partner with senior leaders and influence without authority
Experience defining success metrics and using data to measure and communicate enablement impact
Excellent executive communication and presentation skills
Experience operating in a SaaS or technology-driven environment
Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them to enhance productivity, collaboration, or decision-making

Responsibilities

Set the vision, strategy, and operating approach for CX enablement across Customer Success, Support, Professional Services, and Renewals
Lead, coach, and develop a team of Enablement Managers and Instructional Designers, supporting high standards of execution, collaboration, and impact
Provide ongoing performance management, career development, and coaching to help team members grow and succeed in their roles
Translate CX business priorities into a clear, focused enablement roadmap
Partner closely with senior CX leaders to diagnose performance gaps and design enablement approaches that drive measurable behavior change
Ensure the delivery of high-quality, scalable enablement programs, including onboarding, role readiness, certifications, and continuous development
Establish frameworks, playbooks, and processes that enable consistent enablement across roles, regions, and CX functions
Define success metrics and own the measurement of enablement effectiveness, including adoption, performance impact, and business outcomes
Use data and insights to continuously improve enablement programs and inform prioritization decisions
Oversee learning content, knowledge management, and enablement systems to ensure information is accurate, accessible, and sustainable for day-to-day operations
Act as a trusted thought partner to CX and Enablement leadership, influencing decisions through insight, data, and sound judgment