Head of Customer Training Academy

Airbus•Bingen, WA

48d•$150,000 - $190,000•Onsite

About The Position

The Head of Customer Training is responsible for Flexrotor training services delivered for Airbus - Flexrotor. The Head of Customer Training reports directly to the Head of Programs for Airbus - Flexrotor.

Requirements

Bachelor's degree in business or related field or equivalent management consulting, project management and strategy experience required
Minimum ten (10) years of experience in roles demonstrating increasing responsibilities and customer-facing duties (ex: program management, financial and P&L management, operations, market development or B2B sales)
Multi-national, cross-cultural team immersion
Experience formulating and implementing business strategies, market development, organizational optimization and other areas with high impact on the end customer
Comfortable negotiating with and influencing customer senior and executive management
Comfortable acting as the "face" of Airbus - Flexrotor
Proven track record of building lasting customer relationships, particularly in aviation services
Comfortable making decisions impacting $3 million + company assets or investments under complex or ambiguous circumstances
Project management in fields of aviation and defense a must
Formulate and execute on a strategic vision and plan, preferably in an international context or high-stakes context such as a P&L
Strong understanding of financial concepts as they relate to the management of a P&L: revenue, EBIT, elements of cost structure, etc.
Solutions oriented mentality with excellent problem-solving skills
Innovative mindset and eagerness to embrace emerging customer requirements, technology trends and regulatory policy to continuously improve Airbus - Flexrotor Training Academy
Ability to communicate effectively in verbal and written form in English
Exceptional communication skills
Ability to negotiate with and influence customers in a variety of settings: face-to-face meetings, formal written proposals, written correspondence and other
Ability to communicate clearly with customers, team members and company executives on progress and resolve conflicts
Full proficiency in Microsoft Office suite of products, including Excel, Project, Word, PowerPoint
Strong data analysis and database modeling skills

Nice To Haves

MBA preferred
None
None
Proficiency in other languages of the Airbus Group a plus (French, Spanish, German)
Experience with Enterprise software (Salesforce, others) a plus