Head of Customer Training Academy

AirbusBingen, WA
48d$150,000 - $190,000Onsite

About The Position

The Head of Customer Training is responsible for Flexrotor training services delivered for Airbus - Flexrotor. The Head of Customer Training reports directly to the Head of Programs for Airbus - Flexrotor.

Requirements

  • Bachelor's degree in business or related field or equivalent management consulting, project management and strategy experience required
  • Minimum ten (10) years of experience in roles demonstrating increasing responsibilities and customer-facing duties (ex: program management, financial and P&L management, operations, market development or B2B sales)
  • Multi-national, cross-cultural team immersion
  • Experience formulating and implementing business strategies, market development, organizational optimization and other areas with high impact on the end customer
  • Comfortable negotiating with and influencing customer senior and executive management
  • Comfortable acting as the "face" of Airbus - Flexrotor
  • Proven track record of building lasting customer relationships, particularly in aviation services
  • Comfortable making decisions impacting $3 million + company assets or investments under complex or ambiguous circumstances
  • Project management in fields of aviation and defense a must
  • Formulate and execute on a strategic vision and plan, preferably in an international context or high-stakes context such as a P&L
  • Strong understanding of financial concepts as they relate to the management of a P&L: revenue, EBIT, elements of cost structure, etc.
  • Solutions oriented mentality with excellent problem-solving skills
  • Innovative mindset and eagerness to embrace emerging customer requirements, technology trends and regulatory policy to continuously improve Airbus - Flexrotor Training Academy
  • Ability to communicate effectively in verbal and written form in English
  • Exceptional communication skills
  • Ability to negotiate with and influence customers in a variety of settings: face-to-face meetings, formal written proposals, written correspondence and other
  • Ability to communicate clearly with customers, team members and company executives on progress and resolve conflicts
  • Full proficiency in Microsoft Office suite of products, including Excel, Project, Word, PowerPoint
  • Strong data analysis and database modeling skills

Nice To Haves

  • MBA preferred
  • None
  • None
  • Proficiency in other languages of the Airbus Group a plus (French, Spanish, German)
  • Experience with Enterprise software (Salesforce, others) a plus

Responsibilities

  • Manage Business Performance of Customer Training Center P&L
  • Manage Operations of Customer Training Center
  • Support Regional Sales, Marketing and Commercial Programs
  • Develop and Deploy the Training Strategy and Franchising Model
  • Continuous improvement Cycle

Benefits

  • relocation assistance for qualified positions and a comprehensive compensation and benefits package

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume

What This Job Offers

Job Type

Full-time

Career Level

Manager

Industry

Transportation Equipment Manufacturing

Number of Employees

5,001-10,000 employees

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service