Head of Customer Training Academy

Airbus • Bingen, WA

1d • $150,000 - $190,000 • Onsite

About The Position

The Head of Customer Training is responsible for Flexrotor training services delivered for Airbus – Flexrotor. The Head of Customer Training reports directly to the Head of Programs for Airbus – Flexrotor.

Requirements

• Bachelor’s degree in business or related field or equivalent management consulting, project management and strategy experience required
• Minimum ten (10) years of experience in roles demonstrating increasing responsibilities and customer-facing duties (ex: program management, financial and P&L management, operations, market development or B2B sales)
• Multi-national, cross-cultural team immersion
• Experience formulating and implementing business strategies, market development, organizational optimization and other areas with high impact on the end customer
• Comfortable negotiating with and influencing customer senior and executive management
• Comfortable acting as the “face” of Airbus – Flexrotor
• Proven track record of building lasting customer relationships, particularly in aviation services
• Comfortable making decisions impacting $3 million + company assets or investments under complex or ambiguous circumstances
• Project management in fields of aviation and defense a must
• Formulate and execute on a strategic vision and plan, preferably in an international context or high-stakes context such as a P&L
• Strong understanding of financial concepts as they relate to the management of a P&L: revenue, EBIT, elements of cost structure, etc.
• Solutions oriented mentality with excellent problem-solving skills
• Innovative mindset and eagerness to embrace emerging customer requirements, technology trends and regulatory policy to continuously improve Airbus – Flexrotor Training Academy
• Ability to communicate effectively in verbal and written form in English
• Exceptional communication skills
• Ability to negotiate with and influence customers in a variety of settings: face-to-face meetings, formal written proposals, written correspondence and other
• Ability to communicate clearly with customers, team members and company executives on progress and resolve conflicts
• Full proficiency in Microsoft Office suite of products, including Excel, Project, Word, PowerPoint
• Strong data analysis and database modeling skills
• This position requires highly complex decision-making capacity because the Head of Training has a customer-facing role, while also managing day-to-day operations and coordinating with VP, Director and Manager-level co-workers across multiple Airbus Helicopters departments on a regular basis
• The HO Training must be able to manage, influence and motivate a complex set of stakeholders who may or may not have any reporting lines to the Head of Training across both regional organizations, as well as Airbus Helicopters central organization. For example, he/she must liaise between technical training experts, financial managers, sales managers, and proposals-development personnel to prepare competitive aircraft proposals, which often include multi-million, multi-year training services components
• Comfortable making decisions impacting $3 million + in company assets or investments under complex or ambiguous circumstances
• The HO Training will often make difficult decisions about personnel, including developmental goals, disciplinary actions and conflict resolution
• Delivering a superior customer experience
• Business development and customer relationship management at the executive (CEO, CFO), senior management (Director of Maintenance, Director of Aviation Ops), and trainee level
• Managing complex organization of direct reports, spanning administrative and highly technical duties
• Managing daily operations to train dozens of students by coordinating instructors and aircraft availability
• Training sales strategy in coordination with Sales and Programs to address all customer training needs
• Pricing and supporting standard proposals development for New Flexrotor sales, ensuring that training is a value-added service that helps to sell our aircraft
• Pricing and supporting complex proposal development for all non-standard training, including but not limited to long-term recurrent training programs, training programs established in conjunction with local and international training partners, etc.
• Managing the execution of commercial and military contracts
• Managing assets to ensure training meets customer needs on existing and new helicopter types in a cost-efficient manner
• Ensuring compliance with safety and quality standards
• Increase annual revenue to meet OP targets even during a time of reduced new helicopter sales and reduced military training at AHI/AHCA
• Offsite and onsite training
• Coordination with other Training Centers under the Airbus Helicopters umbrella
• High frequency of customer contact, verbal and written negotiation on contracts or business development initiatives.
• Involved, negotiation type Communication on a daily Basis with internal and external parties
• Vision: able to see and read computer screens and other electronic equipment with screens, able to read documents, reports. Daily
• Hearing: able to participate in conversations in person and via teleconference or phone and to hear sounds on flight line and helipads including safety warnings or alarms. Daily
• Speaking: able to speak in conversations and meetings, deliver information and participate in communications. Daily
• Equipment Operation: Able to use personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors. Daily
• Carrying: able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily
• Lifting: able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs. Daily
• Pushing / Pulling: able to push and pull small office furniture and some equipment and tools. occasionally
• Sitting: able to sit for long periods of time in meetings, working on the computer. Daily
• Squatting / Kneeling: able to squat or kneel to retrieve or replace items stored on low shelving or in a/c storage compartments. Daily
• Standing: able to stand for discussions in offices and for long periods during trade shows. Frequently
• Travel: able to travel independently and at short notice. Frequently
• Climbing: able to climb stairs. Daily
• Walking (include routine walking such as to a shared printer to retrieve documents): able to walk through office and production areas including uneven surfaces. Daily
• Personal Protective Equipment required: Required PPE includes, but is not limited to, Safety Shoes, Safety Glasses, Hearing Protection, Respirators/Masks, and/or Protective Gloves as required by site and/or customer site
• Administrative position only PPE required: Steel-toed shoes are required for all shop floor visits, appropriate hearing/eye protection may also be required when visiting the shop floor

Nice To Haves

• MBA preferred
• None
• Proficiency in other languages of the Airbus Group a plus (French, Spanish, German)
• Experience with Enterprise software (Salesforce, others) a plus

Responsibilities

• Manage Business Performance of Customer Training Center P&L
• Manage Operations of Customer Training Center
• Support Regional Sales, Marketing and Commercial Programs
• Develop and Deploy the Training Strategy and Franchising Model
• Continuous improvement Cycle
• Other duties as assigned

Benefits

• As a leader in our field, Airbus Helicopters, Inc. provides relocation assistance for qualified positions and a comprehensive compensation and benefits package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees