Head of Customer Success

Pexapark • Capon Bridge, WV

21d • Hybrid

About The Position

As Head of Customer Success at Pexapark, you will lead and evolve our customer success function, ensuring clients derive maximum value from our portfolio of market data, insights, and analytics solutions.
You will be responsible for strengthening strategy, performance, and execution across the function, driving measurable improvements in customer satisfaction, retention, and growth.
Working closely with clients and internal stakeholders, you will optimize existing processes, elevate team performance, and ensure a seamless, scalable customer experience. With a cutting-edge data suite and growing portfolio, you will play a key role in deepening engagement across existing accounts and reinforcing long-term recurring revenue impact.

Requirements

• 8+ years of experience in customer success, with a proven track record of building and scaling high-performing teams
• Experience working with complex products, ideally within financial data or energy markets
• Strong commercial acumen, with the ability to balance customer advocacy and revenue growth
• Excellent communication and interpersonal skills, with the ability to influence senior stakeholders
• Proficiency in Salesforce and experience building scalable operational frameworks
• Experience managing contracts in the €10k–€100k range, with confidence handling accounts of varying sizes

Nice To Haves

• A good sense of humor

Responsibilities

• Lead and optimize the customer success function, strengthening performance, retention, and expansion outcomes
• Define and execute the customer success strategy to drive retention, expansion, and long-term value creation
• Own onboarding excellence, ensuring a seamless transition from sales and strong product adoption
• Act as the voice of the customer across the organization, translating insights into product and commercial improvements
• Develop senior stakeholder relationships and lead regular business reviews with key accounts
• Design and track core KPIs, including NPS, CSAT, LTV, and churn, using data to proactively manage customer health and risk
• Implement scalable systems, tooling, and documentation to support growth
• Partner closely with sales, marketing, and product to align customer outcomes with company strategy

Benefits

• The opportunity to influence major decisions in the energy sector, supporting the transition to net zero
• A highly flexible environment with hybrid working options
• Options for equity participation in our company
• Company-wide events, including PEXA parties
• A fun scale-up culture made up of an internationally diverse team of renewable energy experts and seasoned professionals
• A company bonus scheme or company incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed