Head of Commercial Operations

AURORA•New York, NY

23d•$130,000 - $200,000•Hybrid

About The Position

Aurora is seeking a Head of Commercial Operations to own our supplier engine: attracting and nurturing the relationships that unlock unmatched intelligence, off-market access, and extraordinary member experiences. You’ll build the brand, incentives, and contribute to the systems to scale this system globally. This is a ground-floor role for a creative operator ready to shape the future of premium lifestyle.

Requirements

Creative, with the taste and storytelling ability to build a compelling partner-oriented brand
A relentless relationship-builder and closer who knows how to get in the door and turn “no” into a “yes”
A natural community builder who can create a magnetic ecosystem that partners want to belong to
Deeply networked in lifestyle and hospitality worlds, with strong empathy for how top operators and insiders think
Operationally minded, with the ability to transform bespoke partnerships into scalable programs and systems
An owner at heart, eager to take full responsibility for building and running Aurora’s Commercial Operations function

Responsibilities

Own Aurora’s supplier platform end-to-end, spanning sourcing, nurturing, and scaling premium relationships over time
Design incentive structures, gifting programs, and rewards that motivate exceptional partner performance
Craft Aurora’s supplier-facing brand and ecosystem through community, events, and cultural touchpoints that deepen loyalty
Build special relationships with the world’s best hospitality and lifestyle insiders to unlock differentiated access, intelligence, and experiences for Aurora members
Negotiate and formalize high-impact partnerships that expand Aurora’s global supplier network across our core verticals
Implement performance tracking, relationship health metrics, and operational rigor to identify where to lean in or cut off
Partner closely with Aurora’s founding team, product function, and operations team to build the systems and infrastructure that scale this network globally