Head of Commercial Excellence
About The Position
The Head of Commercial Excellence will be accountable for the development and delivery of our Commercial Excellence Strategic Growth Driver, which aims to facilitate the delivery of growth within the divisions, maximizing sales effectiveness and efficiency. This will include enhancing revenue generation through improved margin discipline and a strong commercial excellence strategy. This role will partner with WMFTS leadership and global Commercial Excellence teams to support the implementation of our go-to-market strategies, drive pricing and value management, optimize the sales processes, and enable sales teams through tools, training, and best practices. Acting as a change agent, the Head of Commercial Excellence will embed a culture of commercial excellence, ensuring alignment with global frameworks while tailoring solutions to divisional needs growth, continuous improvement, and a high-performance culture across WMFTS. This role drives alignment between structure, talent, culture, and strategy to enable sustainable growth.
Requirements
- Demonstrated experience leading large-scale change management initiatives, delivering measurable business impact and organisational transformation.
- Commercial experience in a similar role.
- Advanced analytical skills, with the ability to generate actionable insights that inform strategic decision-making and drive business growth.
- Deep expertise in sales processes, methodologies, and account management practices, preferably with a proven track record of implementing CRM solutions and commercial strategies at scale.
- Exceptional stakeholder management and change leadership skills, enabling successful adoption and transformation across global functions and regions.
- Ability to simplify complex and ambiguous subjects, communicating effectively with executive leadership and diverse audiences.
Responsibilities
- Strategic Leadership & Collaboration: Lead alignment of priorities and deliverables with the Commercial Excellence Growth Driver sponsor and additional stakeholders across short, medium, and long-term horizons.
- Direct sponsor update meetings, shape discussions with WM Exec stakeholders, and oversee day-to-day progression of the Growth Driver.
- Partner with sales leadership to design and execute go-to-market strategies, including customer and market insight, campaign delivery, pricing strategy, key account management and sales organization development and capability build.
- Promote customer experience initiatives through NPS, VoC surveys, digital tools, and lifecycle programs.
- Partner with Marketing to strengthen demand generation, campaign effectiveness, and lead-to-opportunity conversion.
- CRM & Analytics Optimization: Drive CRM adoption and usage, supporting continuous improvement in collaboration with the systems and processes growth driver to support increased sales process effectiveness and to deepen customer and market insight through organised data.
- Ensure accurate and structured customer data to enable segmentation, targeting, and full lifecycle management.
- Establish and govern robust data and analytics frameworks for pipeline reviews and forecasting, ensuring alignment of tools and metrics.
- Sales Effectiveness: Enforce and govern adoption of global sales processes and methodologies, ensuring compliance and driving corrective actions as needed.
- Optimize and continuously improve commercial business processes, tools and methodologies to enhance efficiency, scalability, and alignment with strategic objectives
- Enable sales teams through tools, playbooks, and training for consistent execution.
- Support Mim (in-house AI tool for sales) roll-out and adoption.
- Work with the Sales Capability Lead to re-work existing sales training material to accelerate time to revenue of sales colleagues.
- Customer Experience & Retention Lead initiatives to improve customer satisfaction and loyalty.
- Implement Voice of Customer programs.
Benefits
- A competitive salary
- Flexible working arrangements
- A generous holiday allowance
- Three days’ paid volunteering leave
- Additional support and benefits through our Everyone is Included Group Inclusion Plan
- Gender-neutral parental leave
- 15 days of extra paid caregiver leave
- Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
- Menopause-friendly workplace principles and more
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
