We are seeking a strategic, customer-centric, execution-focused leader to serve as the Head of Customer Excellence Tooling & Automation supporting a $5b, multi-product global business. This transformative role will be responsible for establishing and driving the divisional strategy and execution across process optimization, tooling, analytics, insights, and automation to support Market Intelligence’s new Customer Excellence function, as well as other customer-facing teams across the division. This strategic leader will be at the forefront of a truly impactful transformation across a global organization encompassing the design, build and implementation of leading technology, automation and process innovations. The ideal candidate will be an entrepreneurial, cross-functional leader who can partner effectively with technology, data, and business stakeholders to define the strategy that leads to customer-centric business outcomes and build and implement scalable solutions that accelerate progress toward those outcomes in an efficient and impactful way. This individual will need to have a solid understanding of the latest innovations in AI and automation as applied to operational execution and customer support teams. They will be expected to network externally across leading organizations to understand industry leaders and how others are evolving their customer excellence capabilities.