Head of Commercial Excellence and Operations

10x Genomics • Pleasanton, CA

24d

About The Position

Ensure account and territory planning activities are practical, adopted by the field, and measurable. Establish closed-loop feedback: commercial enablement programs -> behavior adoption -> performance impact -> iteration. Oversee the Commercial Enablement & Education functions to drive behavioral change and field effectiveness. Ensure onboarding, certifications, and training programs align with established commercial processes and performance goals.

Requirements

• 8+ years of experience in Commercial Operations, Sales Enablement, Revenue Operations, or related roles
• 4+ years of leadership experience, including building and managing teams
• Demonstrated success in designing and scaling enablement programs (playbooks, content, deal desk, SOPs, pipeline/forecast management)
• Strong commercial acumen and experience supporting customer-facing teams in complex B2B/scientific sales environments
• Exceptional communication and stakeholder management skills; able to influence and drive alignment across functions
• Bachelor's degree in Business, Marketing, Life Sciences, or related field required

Nice To Haves

• Experience in process mapping, workflow optimization, or formal project/process management certification (e.g., PMP, Lean Six Sigma) is a plus
• Strong preference for experience in life sciences, biotechnology, or scientific instrumentation
• MBA or advanced scientific/business degree preferred
• Direct field sales and/or field sales management experience

What This Job Offers

• Job Type: Full-time
• Career Level: Manager