Head of Cloud AI Customer Engineering, Industries

Google • Sunnyvale, CA

2d • $186,000 - $261,000

About The Position

When leading companies choose Google Cloud, it's a huge win for spreading the power of cloud computing globally. Once educational institutions, government agencies, and other businesses sign on to use Google Cloud products, you come in to facilitate making their work more productive, mobile, and collaborative. You listen and deliver what is most helpful for the customer. You assist fellow sales Googlers by problem-solving key technical issues for our customers. You liaise with the product marketing management and engineering teams to stay on top of industry trends and devise enhancements to Google Cloud products. As a Head of Customer Engineering (CE), you will lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments. Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Requirements

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience managing, mentoring, or coaching a quota-carrying team.

Nice To Haves

• Experience working with customers across industries/verticals.
• Experience with software lifecycles, building tools, and architecting and developing software for scalable, distributed systems, including data platform, AI/ML and infrastructure.
• Experience managing a team through sales processes, operations and career development, including account mapping, quota setting, quarterly/annual performance management, and managing sensitive information.
• Experience engaging with, and presenting to, technical stakeholders and executive leaders, including tailoring and delivering compelling messages by audience, asking strategic questions, and leading conversations that drive business opportunity.

Responsibilities

• Lead a team of Customer Engineering Managers and extended teams to deliver on successful cloud transformation outcomes for our customers and accelerate business goals for your territory.
• Foster strong partnerships with key customers across the book of business.
• Provide thought leadership related to cloud, transformation and relevant industry trends.
• Partner with Google Cloud business leadership to define the technical go-to-market strategy for the team's book of business.
• Determine alignment, coverage and staffing needs across business opportunities.
• Balance technical leadership with operational excellence.
• Lead workload and opportunity review meetings, and provide insight into how to achieve a technical agreement and migration strategy, working directly with our customers, partners, and prospects.
• Work cross-functionally across Google, our partners, and with your team to resolve technical roadblocks, including capacity needs and constraints and product problems affecting customer satisfaction.

Benefits

• Health, dental, vision, life, disability insurance
• Retirement Benefits: 401(k) with company match
• Paid Time Off: 20 days of vacation per year, accruing at a rate of 6.15 hours per pay period for the first five years of employment
• Sick Time: 40 hours/year (statutory, where applicable); 5 days/event (discretionary)
• Maternity Leave (Short-Term Disability + Baby Bonding): 28-30 weeks
• Baby Bonding Leave: 18 weeks
• Holidays: 13 paid days per year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager