Head of AI Customer Engagement

Okta • Washington, DC

5h • $248,000 - $462,000 • Remote

About The Position

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Requirements

• Leadership Experience: Prior experience as a CTO, Field CTO, Distinguished Architect, or Director-level leader in a cybersecurity or SaaS company.
• Domain Expertise: 10+ years of deep experience in identity, cybersecurity, AI, or Data Science.
• Technical Depth: Comprehensive understanding of AI/ML (anomaly detection, LLMs) and Agentic Frameworks (A2A, MCP, and relevant protocols).
• Executive Presence: Proven track record of shaping cybersecurity strategy and maintaining credibility with enterprise CISOs and boards.
• Operational Mindset: Demonstrated ability to drive technical customer success beyond the initial sale, including health monitoring and expansion at scale.
• Education: Advanced degree in a technical or business-related field.

Responsibilities

• Build and Mentor: Recruit and lead a high-performing team of AI Security Advisors, providing the "Backbone" of knowledge and centralized expertise required to scale globally.
• Operational Excellence: Develop the repeatable playbooks, runbooks, and "The Engine" for sales velocity that your team will use to drive consistent results.
• Executive Influence: Act as the primary executive AI authority for Okta’s portfolio, partnering directly with the CPO, CISO, and Engineering leadership to influence "AI-first" innovations.
• Strategic Win Ownership: Oversee high-impact POCs and outcome mapping to ensure technical delivery matches the initial vision for enterprise customers.
• Revenue & Adoption Accountability: Drive measurable business impact by meeting AI Product SKU targets, aggressively building the technical pipeline, and safeguarding retention through deep-seated AI SKU adoption and customer health initiatives.
• Retention & Expansion: Direct post-sales technical strategies to identify upsell opportunities and create implementation guides that reduce manual effort and prevent churn.
• The Feedback Loop: Formalize "The Loop"—the process of funneling field insights from your team back to Product to close technical gaps and ensure solutions fit complex environments.
• Global Scaling: Lead the development of standardized reference architectures, whitepapers, and laboratory assets to be used across the global sales organization.
• External Evangelism: Represent Okta’s AI strategy at major conferences and analyst briefings, while building strategic alliances with cloud and AI partners.

Benefits

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta
• Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today!
• Some roles may require travel to one of our office locations for in-person onboarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees