Head of Client Executives, Investor Services - C16

Citi • New York, NY

1d

About The Position

Responsible for ensuring key target metrics are achieved i.e. VoC and client satisfaction Build out the strategic platforms use to manage the client experience and ensure a look across Services and other areas of the Bank for reuse and improvement Collaborate with cross-functional teams to align client needs with internal initiatives and product offerings Work closely with partners across Services to create end to experiences including interfacing with other products and services that Investor Services touch.

Requirements

• Undergraduate Degree, MBA preferred
• Extensive senior sales leadership experience within the financial services industry, managing multi-country teams.
• Proven ability to design and execute strategic plans and achieve financial targets.
• Deep understanding of Services products, services and the competitive landscape.
• Strong leadership, communication and interpersonal skills.
• Ability to manage risk and ensure compliance with regulatory requirements
• Strategic analysis/thought process
• Ability to work with multiple organizations and stakeholders, including Senior Management and regulators.
• Strong leadership and communication skills.
• Ability to inspire and influence teams - both direct and matrixed.

Responsibilities

• Ensuring key target metrics are achieved i.e. VoC and client satisfaction
• Build out the strategic platforms use to manage the client experience and ensure a look across Services and other areas of the Bank for reuse and improvement
• Collaborate with cross-functional teams to align client needs with internal initiatives and product offerings
• Work closely with partners across Services to create end to experiences including interfacing with other products and services that Investor Services touch

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees