GTC Planning, Head of Channel Enablement Program Management

Meta Platforms, Inc.•Burlingame, CA

34d

About The Position

Meta is looking for a Head of Channel Enablement Program Management to support the growth of the Realty Labs business. Reporting to the Director of Go to Channel Planning, this essential role will be responsible for bringing operational and planning process rigor through comprehensive program management to the development & delivery of global Channel Experiences that contribute to driving unit sales velocity across key consumer sales channels. This role will lead a high-performing team responsible for program managing core channel experience initiatives-fixture design, in store & online merchandising, demo technology, and training programs-while also directly owning the operations & program management of key strategic leadership programs that will shape the future of our global channel presence. This people manager role blends strategic thinking, operational rigor, and cross-functional collaboration. You won't be in the weeds of every program, but you'll guide the team that is- and ensure alignment, impact, and global readiness for key Launch and Seasonal Refresh moments. The right candidate will possess demonstrated experience in program management, operational, and drive for results rigor - as well as have the ability to effectively organize, communicate and collaborate across all levels of an organization. This person will bring the right blend of strategy, coordination, and problem-solving - and bring structure to complexity. This person will also thrive in a fast-paced environment, be a self-starter, and have experience managing complex projects/ programs.

Requirements

10+ years of experience in sales operations, sales management, strategic planning, business operations, consulting, or a related field
2+ years of experience people management, influencing and coaching skills, with experience leading cross-functional teams
Experience leading strategy, operations, process improvement, and tactical projects. Experience solving complex business problems (commercial, operational, organizational) and driving projects from strategy to execution
Leadership and influencing skills - experience leading/influencing stakeholders at all levels of an organization
Experience working cross-functionally with Results and detail oriented, with commercial/business acumen
Experience shifting priorities, balancing multiple initiatives at once, and maintaining organization leadership in developing and executing successful plans in an environment of fast growth and ambiguity
Demonstrated communication and presentation skills with an emphasis on translating insights and data into actionable recommendations for leaders

Responsibilities

Team Leadership: Lead team responsible for program managing the development & delivery of global channel experience initiatives including fixture design, merchandising, demo technology, and training for key NPI and seasonal refresh moments. Lead operational and strategic planning, ensuring programs are aligned with business goals and delivered on time and within scope
Strategic Initiatives: Own direct program management of high-impact strategic initiatives in partnership with the Channel Experiences leader, acting as a trusted thought partner and planning & execution readiness lead
Project Planning Oversight: Create & oversee detailed project plans outlining all tasks, timelines, and dependency requirements at the right altitude. Monitor / track progress against goals and make adjustments as needed. Hold teams accountable. Establish and evolve frameworks, tools, and processes that enable scalable, repeatable, and high-quality delivery of channel experiences worldwide
Stakeholder Alignment: Bring the right people together at the right moments to have the right conversations to build robust channel experience strategy & plans in prep for channel sales execution. Develop & provide an objective viewpoint based on an in-depth understanding of the business & desired outcomes
Dependency Tracking & Risk Management: Identify critical interdependencies across Global Sales & cross-functional partners to support initiatives. Proactively assess risks and roadblocks and develop mitigation plans to maintain momentum
Ensure project quality: Oversee the quality of program management to ensure performance optimization
Best Practices: Develop, document, and drive awareness of scalable processes and global best practices. Standardize processes to improve scalability

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