Head of Business Operations (US)

Crossmint • New York, NY

154d • Remote

About The Position

We’re looking for a strategic operator to define how Crossmint grows: What we build, how we package it, and how we capture value. This is a cross-functional leadership role that blends product intuition, business acumen, and analytical depth. You’ll own pricing and monetization across our suite, partner with product and GTM teams to inform roadmap direction, and bring clarity to complex questions about what drives usage, revenue, and retention. You’ll help shape our operating model, how we build, and how we scale intelligently. If you think in systems, obsess over clarity, and want to architect the business behind the product, this is your role.

Requirements

• You’re a structured thinker with a bias for action. You’ve operated in the grey zone between product, finance, and GTM, and you love it there. You’re comfortable owning strategy without needing permission, and you bring clarity to complexity through models, frameworks, and clean narratives. You understand what makes crypto different, and why pricing, packaging, and product strategy need to evolve in parallel.
• You bring 7+ years of experience in management consulting, product strategy, bizops, pricing, or GTM at a high-growth startup.
• You’ve worked in crypto, fintech, or dev tools, and know what it takes to move from early adopters to scaled adoption.
• You have a sharp business and analytical mind, with the ability to move between revenue models, roadmap tradeoffs, and customer feedback.
• You understand how to build pricing and packaging from first principles, and not simply inherit what came before.
• You’re comfortable being deep in data, but also shaping cross-functional strategy in a fast-paced, high-conviction team.

Responsibilities

• Strategy: Help define what we build, for whom, and why. Partner with product and GTM to set roadmap priorities.
• Strategic Projects: Lead and execute high-impact cross-functional initiatives — from launching new products to solving complex operational, strategic, and client challenges.
• Bridge between GTM and product: Help the go-to-market team unblock deals, find creative solutions, and move fast to close opportunities. Feed real-world insights from the field back into product and engineering to shape roadmap and enhance execution.
• Data: Lead the data function — owning infrastructure, analytics, and insights that power decision-making across the company.
• GTM enablement: Lead the built-out systems and workflows to make the GTM team more efficient — automating workflows, streamlining processes, and enabling the team to sell and support customers more effectively.
• Pricing: Own pricing strategy, monetization models, and product-tier design across the platform.

Benefits

• We’re offering competitive and generous compensation, with meaningful equity and upside.
• Unlimited, flexible PTO.
• Flexible work schedule.
• Company laptop and allowance for any necessary home equipment.
• Daily stipend for commuting to the office and/or meals.
• Three company-paid off-sites per year.
• Health, dental, vision, life, short-term disability (STD), and long-term disability (LTD) insurances.
• 401(k) Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed
• Number of Employees: 51-100 employees