Head of Business Operations and Controls

OSTTRA • New York, NY

5h • $235,000 - $250,000

About The Position

About the Role: Grade Level (for internal use): 14 The Team The Head of Business Operations & Controls reports directly to the Chief Product & Operations Officer and is a senior leadership role accountable for first line risk and operational governance framework across the Product & Operations organization. The team plays a critical role in protecting market trust and enabling scale, ensuring that strong governance, risk management, and internal controls are embedded into day-to-day operations—while also driving targeted automation and disciplined delivery of strategic and regulatory initiatives. Operating with an enterprise mindset, the function is responsible for S&P DJI’s first line of defense partnering closely with Product, Operations, Technology, Risk, Compliance, and Audit to balance innovation and speed within the bounds of S&P DJI robust control framework.

Requirements

• Bachelor’s degree in Business, Operations, Engineering, Finance, or a related discipline.
• 8-10+ years of experience in business operations, operational risk, controls, governance, or transformation roles within regulated or complex environments.
• Data information services and technology industry experience, particularly operating under regulatory oversight.
• Demonstrated expertise operating as or alongside a First Line of Defense function, with hands-on ownership of controls, issue management, and audit engagement.
• Proven track record of leading cross-functional initiatives that balance risk, cost, upside, efficiency, and speed.
• Strong analytical capability with experience defining and applying KPIs, KRIs, and control metrics to inform decisions and keep stakeholders abreast of progress.
• Executive-level communication and influencing skills, with the ability to challenge and partner effectively with senior stakeholders.
• Practical experience with process improvement and automation approaches (e.g., Lean, Agile, continuous improvement, workflow automation).

Nice To Haves

• Advanced degree in Business, Operations, Risk Management, or a related field.
• Professional certifications such as Lean Six Sigma, PMP, Agile, or risk-related credentials (e.g., ORM, CRISC) are advantageous.
• Experience partnering with Product and Technology teams to embed controls into automated and digital workflows.
• Demonstrated success scaling governance and controls in periods of organizational growth or transformation.

Responsibilities

• Operational Risk, Governance & Controls (First Line of Defense)
• Business Operations & Execution Excellence
• Automation & Project Delivery Enablement
• Leadership & Influence

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level