Head of Business Management & Operations (BMO) – Truist Protection Services

Truist Bank•Charlotte, NC

12d

About The Position

The Head of Business Management & Operations (BMO) within TEMPO for Truist Protection Services (TPS) serves as the strategic engine driving operational excellence across Cybersecurity and Fraud domains. This role is accountable for designing and leading an adaptive operating model that positions TPS as a proactive business enabler, not just a control function. The leader will integrate governance, financial stewardship, talent strategy, and digital transformation to deliver measurable outcomes aligned with Truist’s enterprise priorities. This position demands a forward-thinking executive who can translate enterprise strategy into actionable rhythms, leverage data-driven insights, and foster cross-functional collaboration. The Head of BMO will partner closely with TPS leadership, serve as a proxy for the Chief Security Officer (CSO) when needed, and influence at the highest levels of the organization, including board and regulatory engagements.

Requirements

Advanced degree in a relevant field, or an equivalent combination of education and work experience
Fifteen years progressive related experience in managing enterprise technology organizations combined with overall twelve years progressive related experience in enterprise technology
Demonstrated experience in technology operations management, financial management, risk management, people management, issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables
Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
Demonstrated leadership in the implementation of complex programs and projects
Experience in leading regional or global banking teams
Broad business acumen skillset to include Financial planning, workforce management, and organizational health

Nice To Haves

CISM or equivalent cybersecurity certification.
Experience driving cybersecurity and fraud business operations in a digital-first environment.
Familiarity with AI/ML applications in risk and operations.
Track record of building inclusive, high-performing teams and shaping organizational culture.
Proven success in Chief Operating Officer or Chief of Staff roles.
Broad leadership experience in Information Security and Fraud Risk Management
Proven ability to influence at board and regulator levels with strong executive presence.
Experience leading complex programs and projects in highly regulated environments

Responsibilities

Architect and continuously evolve TPS’s operating model to align with enterprise priorities, emerging threats, and regulatory expectations.
Drive data-driven decision-making through advanced analytics, dashboards, and automation, including predictive risk modeling and AI-enabled insights.
Serve as strategic proxy for the CSO, ensuring seamless executive coverage and influence in critical forums.
Lead governance for board, regulator, and investor engagements, delivering clear, compelling narratives on TPS performance and risk posture.
Champion innovation in business operations, leveraging GenAI and digital tools to streamline processes and improve efficiency.
Oversee integrated portfolio and investment management, ensuring initiatives deliver measurable business value and risk reduction.
Shape and execute future-ready workforce strategies, including location optimization, talent development, and DEI integration.
Build and sustain strategic partnerships across HR, Finance, Legal, Sourcing, and external ecosystems to enable TPS objectives.
Own financial stewardship, including forecasting, cost optimization, and supplier strategy, while managing strategic vendor relationships.
Foster a culture of collaboration, accountability, and continuous improvement across TPS and partner organizations.
Develop and maintain TPS vision, multi-year strategic plans, OKRs, and other far-reaching strategy documents.
Provide boundaryless engagement to prioritize projects, resolve disputes, and drive consensus across Cybersecurity and Fraud teams.
Oversee development of monthly operating metrics, dashboards, and executive reporting for TPS leadership and governance committees.
Ensure compliance with IT Governance, Risk Management, and Security standards while enabling innovation and agility.

Benefits

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

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