Head of Branch

People's Credit Union • North Kingstown, RI

10h

About The Position

The Head of Branch is responsible for the successful operation, leadership, and daily oversight of the branch. This position drives the development of new business and new loan origination. Ensures delivery of an extraordinary member experience by managing the performance of a branch team through effective coaching, guidance, and training. This role is responsible for ensuring the branch is operationally sound and meets auditing requirements.

Requirements

• At least five (5) years of progressive experience in a banking leadership role with experience in branch operations and lending. Thorough understanding of retail deposit and loan products, services, procedures, and related state and federal regulations required.
• A business-related college degree preferred or High School/GED certificate with equivalent experience.
• Proven excellence in member service and leadership skills.
• Excellent oral and written communication skills.
• Experience in Windows, Microsoft Office, and Loan Origination Systems.

Responsibilities

• Oversees daily operations of the branch, directs, and implements Credit Union policies and procedures with respect to overall operations of assigned branch office.
• Serves in the capacity of a service and growth leader, building member relationships with existing and new members; provides coaching and assistance to the branch team to achieve assigned goals.
• Provides effective leadership by modeling the behaviors of excellent member service and creating a positive work environment through empowerment and fostering a culture of trust.
• Leads the development, hiring, coaching, and training of all assigned department employees, maintaining a highly engaged staff.
• Resolves product and service complaints by determining cause of the problem, selecting, and explaining the best solution, expediting correction/adjustment, and following up to ensure resolution.
• Ensures compliance with Credit Union policies, procedures, and regulatory guidelines. Works with auditors, members, and other senior/department managers as necessary to resolve any related compliance, legal, or member issues/complaints.
• Analyzes branch activity and makes recommendations for improvements in branch performance for member service and branch efficiencies, maintains superior member service standards.
• Supports the Credit Union’s community involvement program through participation in activities as outlined; ensures appropriate staff level participation.
• Participates in local community organizations to aid in furthering business and member development. Represents the Credit Union at civic and industry functions and assumes a leadership role in the community.
• Monitors branch loan functions to achieve growth and strategic goals.
• Gathering of all pertinent documents, and other factors relevant to the underwriting of consumer loans and providing to centralized lending team.
• Will help to ensure a smooth transition from an active lending leader to centralized lending – partnering with our back-office colleagues to continue a high level of lending proficiency.
• Interviews consumer loan applicants to gather the required information for a credit application, explaining loan options, rates and terms and close loan on approval.
• Apply for and successfully maintain NMLS registration.
• Completion of all assigned trainings per regulations set forth by SAFE Act.
• Completion of annual registration renewal process.
• Manages and supervises by motivating team members and serves as a coach and mentor by providing training, support, and guidance in order to build long lasting relationships.
• Effective management in maintaining a highly motivated, well-trained staff. Ensures all employees have appropriate training and development plans including the recommendation of appropriate external and internal training as necessary for staff development.
• Communicates organizational updates and initiatives to staff in a timely and effective manner.
• Maintains a positive leadership role with staff and works to achieve a cohesive team.
• Attends training and seminars, professional and vendor user groups, and conferences, etc. to remain current on industry standards and maintain ties with other industry professionals.
• Supports the Credit Union’s Community Involvement Program through participation in activities as outlined; ensures appropriate staff level participation. Participates in local community organizations to aid in furthering business and member development.

Benefits

• Health and dental benefits through Blue Cross Blue Shield, plus vision benefits through VSP
• 401(k) and Roth plan with a competitive employer match
• Robust Wellness Program
• Employee Recognition Program
• Fun, food, and events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees