Head of Banking Operations

Metropolitan Commercial Bank•New York, NY

3d•$275,000 - $300,000•Hybrid

About The Position

The SVP, Head of Banking Operations, is responsible for leading core banking operations, driving efficiency, and increasing automation and compliance through technology-enabled solutions. This role oversees core functions, including bank reconciliation, deposit operations, and loan operations with an emphasis on continuous improvement to streamline processes and enhance service delivery. This role will focus on optimizing processes, implementing innovative strategies, and ensuring that the operations departments are positioned for future growth and success. This role will collaborate with various departments to streamline workflows, enhance productivity, and develop forward-thinking operational plans that support the company’s long-term objectives. The role requires the ability to help the company think strategically about the changing operational environment with a focus on efficiency; coupled with appropriate tactical execution and the ability to influence and guide decisions based on their experience and industry knowledge. The Head of Banking Operations will regularly evaluate the efficiency and appropriateness of processes, best practices, as well as the overall performance across these operational teams. We have a flexible work schedule where employees can work from home one day a week.

Requirements

A minimum of 15 years of professional experience involving technology-focused process improvements, transformations, and system implementations with a strong emphasis on operational efficiency.
Extensive knowledge in transaction banking, payment processing, and financial services, including: Managing operational risk, Deposit operations (e.g., item processing, deposit product management), Loan operations (e.g., loan booking, closing, and administration), Bank Reconciliations
Proficiency in deposit and loan regulations including ECCHO Operating Rules
Ability to establish and communicate a vision, solve problems from a high level, and be deeply involved in processes, systems and service delivery details.
Strong analytical skills, excellent time-management and organizational habits, and effective communication and presentation skills for senior stakeholders.
Experience working in dynamic, rapid growth environments with tight deadlines.
Hands-on approach with strong interpersonal skills — able to build and manage relationships with team members, cross-functional colleagues, and external partners.
Track record of leading and developing a team, investing in coaching and development.

Responsibilities

Lead the core banking Operations teams in driving operational enhancements and efficiency across loan operations, deposit operations, and reconciliations. Establish best practices and processes, solve critical problems, and manage performance effectively.
Drive automation and process optimization to modernize operations and improve scalability.
Identify and implement technology solutions to enhance efficiency and reduce operational risks.
Lead system conversions and upgrades, ensuring seamless integration with operational processes.
Define and execute the operational strategy to align with the bank’s growth and digital goals.
Build and lead high-performing teams, fostering a culture of innovation and continuous improvement.
Partner with business leaders and stakeholders to address challenges, resolve issues, and enhance service capabilities.
Ensure compliance with all regulatory and legal requirements through robust controls and risk mitigation strategies.
Manage fraud risk through continuous evaluation and enhancement of controls.
Monitor operational metrics and report on trends, performance, and issues to executive leadership.
Collaborate with Human Resources to develop strategic staffing plans that address organizational growth and ensure proper structure within the department and to support operational demands.
Build relationships with other departments such as marketing, finance, legal, compliance, and risk to identify important trends, potential problems, and opportunities. Set clear objectives for the team and utilize all available resources to address the toughest challenges.
Act swiftly to resolve issues preventing the team from working effectively, presenting proactive ideas to support growth and maintain market competitiveness.