Head of Agency Success & Operations

Star Tribune Branding • Minneapolis, MN

23h • $120,350 - $154,050 • Onsite

About The Position

The Minnesota Star Tribune is an innovative modern media organization building on an extraordinary 158-year legacy. With seven Pulitzer Prizes and numerous other accolades, we stand as a beacon of journalistic excellence in Minnesota. We are the heart and voice of the North. Our mission is to build a better Minnesota by connecting us with the people, ideas, and stories that strengthen our communities. We’re seeking dynamic leaders who are passionate about journalism and democracy to help shape this future. If you are excited about reinventing one of our state’s most trusted institutions and leading us into a new era of growth and excellence, we want to hear from you. Foundry North, a full-service digital agency within the Star Tribune, is seeking a Head of Agency Success & Operations at our Minneapolis MN. headquarters—a strategic leader who will serve as the agency’s “Commercial Integrator,” aligning revenue goals with operational execution to ensure every client commitment is delivered with precision, accountability, and measurable impact. Sitting at the intersection of sales, strategy, and execution, this systems-minded operator builds and refines the frameworks, workflows, and measurement systems that enable scalable growth, high-quality delivery, and clear revenue attribution. They own performance accountability, ensuring every client investment is tied to credible outcomes, while optimizing internal processes and cross-functional collaboration to maintain a high-touch service model. As a cultural bridge between sales and operations, they mentor teams to operate with a shared language—balancing ambition with feasibility and treating execution as a creative discipline grounded in technical rigor—ultimately driving agency growth while upholding the mission and impact of local journalism. At Foundry North, you’re not just a cog in the machine—you’re a decision-maker shaping the future of the digital arm of a 158-year-old institution. If you believe local journalism is a cornerstone of democracy and are motivated by the impact your agency’s success has in protecting and funding our newsroom, you may be a great fit for our Head of Agency Success & Operations role.

Requirements

• Minimum of 7 years of leadership in a digital agency.
• You have enough "Sales" in you to feel the urgency of a deal and enough "Ops" in you to know exactly why a specific pixel strategy is the key to that deal’s success
• Deep experience with DMPs, CDPs, and multi-touch attribution. You don’t just look at data; you use it to tell a compelling story of client growth and revenue impact.
• Proven track record of scaling teams or agency service lines by building systems that empower people rather than slowing them down.
• Must be currently legally authorized to work in the U.S. without sponsorship for employment visa status (e.g., H1B status, 0-1, TM, CPT, OPT, etc.). We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

• Model and guide the team in balancing ambitious sales with operational feasibility.
• Own and evolve measurement frameworks that clearly demonstrate impact.
• Lead revenue attribution efforts to ensure every client investment is tracked, validated, and translated into compelling success stories.
• Design and refine the agency’s operating cadence.
• Optimize workflows, improve hand-offs, and ensure scalability while maintaining precision and a high-touch client experience.
• Foster a unified language between sales and operations teams.
• Coach team members to view execution as a creative discipline and strategy as grounded in technical excellence.

Benefits

• The Minnesota Star Tribune offers a competitive total rewards package, which includes a 401(K) match, healthcare coverage – medical, dental, and vision, life, disability, paid time off, and a broad range of other benefits.
• Modern Downtown Office: Enjoy a state-of-the-art workspace with a free fitness center, collaborative center, golf simulator, and a rooftop patio.
• Comprehensive Benefits: Includes commuting subsidy, medical, dental, and vision insurance.
• Wellness & Work-Life Balance: Participate in our wellness program with financial incentives, generous paid time off, flexible holidays, one volunteer day, and two wellness days.
• Financial & Family Support: Benefit from a 401(k) with company match, paid parental and caregiving leave, hybrid work arrangements, and tuition reimbursement.
• Additional Perks: Access to an employee assistance program, pet insurance, flexible spending accounts, and health savings accounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed