Head of Account Management, NorthAm - Wise Platform

Wise•Austin, TX

About The Position

We’re looking for an exceptional Head of Account Management to join our fast-growing Wise Platform team in North America. This is a unique opportunity to shape the future of account management at Wise, grow and scale a high-performing team, and transform how millions of customers experience international payments through our partnerships with companies like Morgan Stanley, Ramp, Mercury, Melio, Gusto, Hubstaff, and Brex. This isn’t a traditional account management role. It’s for someone who thrives on solving challenges, scaling operational excellence, and unlocking growth opportunities for our partners and customers. Here’s how you’ll be contributing: Lead, Grow, and Develop the Team: Build and scale a high-performing Account Management function for North America. Define the strategy, set clear targets, and recruit, coach, and mentor team members to ensure they develop into impactful account managers. Shape the AM Function: Establish proper account management practices, behaviors, and processes to drive consistency and excellence. This includes creating frameworks for tracking and building KPIs with each partner, implementing account plans, and driving measurable results. Drive Growth and Revenue: Own the P&L for a growing portfolio of partnerships in North America. Partner with your team to identify upsell and cross-sell opportunities, resolve commercial and technical blockers, and maintain strong relationships with key stakeholders. Be a Hands-On Leader: Lead by example by engaging directly with partners and supporting your team in solving complex challenges. Join key meetings, guide strategic conversations, and roll up your sleeves to ensure the success of critical initiatives. Champion Partner Success: Advocate for the needs of our partners internally, collaborating across product, engineering, legal, compliance, and delivery teams to prioritize features and solutions that drive value for partners, customers, and Wise. Foster a Collaborative Culture: Build a team culture that reflects Wise’s values, focusing on accountability, customer-centricity, and continuous improvement. This role will give you the opportunity to: Make an Impact - At Wise, this isn’t just a job—it’s a revolution. As Head of Account Management for North America, you’ll play a pivotal role in shaping the future of the team, establishing a foundation for growth, and helping your team unlock their full potential. Build and Scale - You’ll have the autonomy to build and scale the AM function, drive growth with world-class partners, and develop processes and behaviors that set the standard for account management excellence. Inspire Teams - Lead by example and drive customer-focused growth, navigating complexity to deliver results for customers, partners, and Wise alike.

Requirements

Proven Leadership: 2-5 years of experience scaling and leading high-performing account management teams, with a strong focus on mentoring and developing talent.
A Track Record of Growth: Demonstrated success in managing and growing accounts to drive significant revenue increases, with expertise in building strong relationships across stakeholders like CEOs, compliance, technology, and innovation teams.
Operational Excellence: Experience implementing scalable account management practices, defining KPIs, and establishing processes to ensure consistent and measurable results.
Hands-On and Collaborative: You’re not afraid to roll up your sleeves and join partner calls, listen to feedback, and collaborate on solutions.
You thrive in a fast-paced environment and inspire others to deliver their best.
Exceptional Coach and Mentor: A passion for developing others.
You have experience guiding and enabling account managers to grow their skills, navigate challenges, and take ownership of their work.
Customer-Centric Mindset: You prioritize the needs of customers and partners, ensuring their success while balancing the objectives of the business.
Creative Problem Solver: You find solutions even when things are blocked, navigating complexity to deliver results.

Nice To Haves

Fintech or payments experience is a plus.

Responsibilities

Lead, Grow, and Develop the Team: Build and scale a high-performing Account Management function for North America.
Define the strategy, set clear targets, and recruit, coach, and mentor team members to ensure they develop into impactful account managers.
Shape the AM Function: Establish proper account management practices, behaviors, and processes to drive consistency and excellence.
This includes creating frameworks for tracking and building KPIs with each partner, implementing account plans, and driving measurable results.
Drive Growth and Revenue: Own the P&L for a growing portfolio of partnerships in North America.
Partner with your team to identify upsell and cross-sell opportunities, resolve commercial and technical blockers, and maintain strong relationships with key stakeholders.
Be a Hands-On Leader: Lead by example by engaging directly with partners and supporting your team in solving complex challenges.
Join key meetings, guide strategic conversations, and roll up your sleeves to ensure the success of critical initiatives.
Champion Partner Success: Advocate for the needs of our partners internally, collaborating across product, engineering, legal, compliance, and delivery teams to prioritize features and solutions that drive value for partners, customers, and Wise.
Foster a Collaborative Culture: Build a team culture that reflects Wise’s values, focusing on accountability, customer-centricity, and continuous improvement.