Head of Account Management, North America

Dreamdata • New York, NY

61d • Hybrid

About The Position

As Head of Account Management, NA at Dreamdata, you will be in a player-coach role that evolves into full-time management with the growth of the business. On the 'player' side, you will be instrumental in building and nurturing strong client relationships, ensuring exceptional customer satisfaction and retention, and identifying opportunities to drive revenue growth through upselling and cross-selling. You will serve as the primary commercial point of contact and overall relationship owner for many of our North American clients, ensuring their success and maximizing the value they receive from our platform. On the 'coach' side, you will lead the Account Management team in NYC (currently a team of one, with additional headcount for 2026) and own hiring, onboarding and management.

This is a hybrid role, in office at our Manhattan location Tuesday, Wednesday and Thursday each week. No exceptions for a full-time remote environment.

Responsibilities

• Conduct regular check-ins and account reviews with clients.
• Proactively identify and address client needs and concerns, escalating issues as needed.
• Identify and pursue upselling and cross-selling opportunities to expand client relationships.
• Collaborate closely with internal teams, including Sales, Product and Customer Success to ensure client success.
• Provide strategic support to clients, focusing on maximizing their return on investment.
• Monitor client platform usage and identify opportunities for optimization and growth.
• Prepare and deliver compelling client presentations and detailed performance reports.
• Maintain accurate and up-to-date client records within our CRM system.
• Own hiring, onboarding and training for new hires to the team.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Publishing Industries
• Education Level: No Education Listed
• Number of Employees: 101-250 employees