Head of Account Management and Customer Service
Superior Bindery•Braintree, MA
6d
About The Position
We're looking for a strong, hands-on leader to oversee our Customer Service Representatives and Account Managers. In this role, you'll act as the central point of communication between our customers, sales team, and production floor-ensuring everything runs smoothly from order intake to final delivery.
Responsibilities
- Lead, coach, and support a team of Customer Service Representatives and Account Managers
- Serve as the primary liaison between customers, sales, and production
- Manage daily workflows and prioritize team tasks to meet deadlines
- Step in to resolve complex customer issues and production challenges
- Identify and implement process improvements to increase efficiency and team effectiveness
- Ensure accurate, timely communication so jobs move seamlessly through production
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
