HN381 - Head Housekeeper - Upper West Side

British American Household Staffing•New York, NY

22h•Onsite

About The Position

A client on the Upper West Side is seeking a superlative Head Housekeeper for their residence. Their current Head Housekeeper has been with them for 20 years and is retiring at the end of 2026 so the family is looking to hire the perfect fit for this role and the candidate to hire will be trained over the next year to work alongside the current HH. The role begins as soon as the perfect fit is found. They are seeking longevity for this role, the candidate to hire must have long tenure in former roles as outlined on resume. The schedule will be Monday through Friday for approximately 50 hours a week; occasional weekend work may be required, but NOT regularly. The hours are generally 9m-7pm but MUST be flexible to stay later as needed (this may happen regularly depending on the family’s schedule). The family has a total of 5-6 housekeepers on staff and there are generally 3-4 housekeepers in the home at one time. The HH will be present with 2-3 other housekeepers at any given time and always at least 1 other housekeeper. The home is approximately 10,000 sq. ft. with 4 bedrooms and 8 bathrooms. This role is for just the 1 residence, however, there could be some travel involved if needed and depending on the candidate to hire as they also have homes in Los Angeles, Aspen, and the Hamptons, but they have full staff in those places. If needed to travel, it would be secondary support staff, but the candidate to hire should be open to travel and available to travel as needed. The children are still in school so travel is on the school schedule (2 months Summer in the Hamptons and school breaks in CA or Aspen).

Requirements

Ability to multitask
Communicate well
Very organized
Have the initiative to know what is needed without direction
Have a fast and efficient work ethic
Possess a high level of attention to detail
Polite, energetic, and professional with good verifiable references
Display strong leadership skills for oversight of other housekeepers
Must be able to cook
Must be able to set a table and serve or be open to doing a training before starting the role
Comfortable with children and communicating with the children (ages 13, 17, and 19)
Comfortable working with a large team (chefs, property managers, nannies, assistant, etc.)
Strong communication skills, effective at communicating with text and email and being very responsive
Comfortable with lots of face time with the family and relaying requests of family to members of other staff

Nice To Haves

Spanish-speaking
Driver’s license

Responsibilities

General housekeeping (including deep cleaning, floors, etc.)
Coordinating other housekeepers, involving hands-on cleaning and working with/alongside them, providing oversight but not direct management (scheduling or checking work)
Be able to do a load of laundry if needed
Help cook dinner or order dinner on the days when the Chef is not there, including basic skills like roasting a chicken and preparing vegetables
Know how to set a table and serve or be open to doing a training before starting the role
Watch children when necessary (ages 13, 17, and 19)
Provide pet care as needed for 3 French bulldogs (walking, veterinarian visits, feeding)
Shop to keep items in stock (including groceries, linens, cleaning supplies, personal products)
Be available for whatever the family needs that day
Be open to travel to other residences (Los Angeles, Aspen, Hamptons) as secondary support staff during school breaks

Benefits

Health insurance (100% paid by family)
Dental insurance (100% paid by family)
Vision insurance (100% paid by family)
401k (no match)
Potential for a discretionary bonus based on performance (starts around 5%)
Daily lunch allowance of $25
Dinner meal allowance of $40 if working after 8pm
10 vacation days
5 sick and personal days (in accordance with NY guidelines)
Paid double-time for working on holidays (New Year's Day, Martin Luther King, Jr. Day, Washington's Birthday, Good Friday, Memorial Day, Juneteenth National Independence Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day)
Additional $140/night if working away from home/sleeping away from home