Head Golf Professional

TPC Network•Ponte Vedra Beach, FL

4d•Onsite

About The Position

TPC Sawgrass, located in Ponte Vedra Beach, Florida, is the birthplace of the TPC Network and the backdrop to PGA TOUR headquarters. Within the Mediterranean-Style, 77,000 square foot clubhouse, we provide our PGA TOUR Players, Families, Executives, Members and Guests with truly memorable culinary and service experiences in multiple dining outlets, beautifully appointed banquet and meeting spaces, and an expansive gallery. For the golf enthusiast, we provide a world class golf experience on either of our two PGA TOUR championship courses, including the famous Stadium Course, home to THE PLAYERS Championship. If you are looking to improve your game, our PGA TOUR’s Performance Center offers lessons from the top PGA instructors in the industry as well as club fitting and fitness. Tee up your career as a part of our team with the TPC Network! The Head Golf Professional reports to the Director of Golf and oversees the daily golf related activities of the entire golf operation in accordance with the philosophy, policy, and procedures of PGA TOUR Golf Course Properties, Inc. Additionally, the Head Golf Professional is responsible for the daily management and operation of the Golf Shop insuring the highest level of service to Members and Guests.

Requirements

Bachelor’s Degree in Business, Sports Management or related field or equivalent experience
Thorough knowledge of general business administration practices and golf professional practices and procedures as would be acquired through five to eight years of similar golf experience in progressively responsible positions
Prior supervisory experience required.
Must be a PGA Member in good standing

Responsibilities

Assist PGA TOUR players, Members and Guests with their golfing needs, ensuring that every step of their golf experience at the club runs as smoothly and is as enjoyable as possible
Provide department leadership for employee relations through effective communications, coaching, training and development
Foster environment for problem resolution to facilitate faster improvements to result in improved working relationships and Member/Guest satisfaction
Ensure that all Members and Guests are greeted and welcomed in a professional and courteous manner
Establish and maintain responsibility for the cleanliness and appearance of both front and back of house areas within the Golf Operation
Plan for and oversee scheduling of manpower to include assistant professionals, sales staff, shop coordinator, locker room staff and outside operations staff.
Establish equipment and supply requirements for the department and maintain accountability for cost, utilization and performance of employees and equipment
Establish and maintain the daily "pace of play standard."
Maintain the playing standards required for all Head Golf Professionals in the TPC Network
Maintain a high profile with PGA TOUR players, TPC Members and Guests.
Positively promote the service philosophy of the club and PGA TOUR Golf Course Properties, Inc
Consult with PGA TOUR Golf Course Properties, Inc. on merchandise purchases and maintain acceptable inventory levels ensuring profitability through inventory turnover and cost of sales control guidelines
Maintain ordering, receiving, and storage programs as established by PGA TOUR Golf Course Properties.
Administer physical inventories as prescribed by PGA TOUR Golf Course Properties, Inc.
Maintain proper shrink controls
Establish and administer the club tournament program.
Assist in the development of promotional materials to communicate the programs to the Members and Guests
Direct outside golf operations, ensuring that the outside golf supervisor properly controls Membership and Guest services.
Set-up and maintenance of practice facility, course advisors, golf car maintenance, golf bag storage, and golf club repair activities
Ensure that the locker room staff provides the highest level of service and cleanliness standards.
Maintain adequate supplies (towels and other bathing amenities) at par levels and available as necessary
Support the Director of Golf with the annual golf shop operating budget and manage line items in accordance with that budget while controlling general expenses for the entire golf operation
Direct the Instructional Golf teaching programs as established by PGA TOUR Golf Course Properties
Project a positive favorable image for the club, PGA TOUR Golf Course Properties, Inc. and the PGA TOUR with the press, PGA TOUR players, tournament committees, prospective Members, Guests, Members and representatives from merchandise manufacturers
Assist in the planning and execution of outings and tournaments.
Coordinate purchases of high-quality gifts and awards with PGA TOUR Golf Course Properties
Verify the accuracy of prices for state and federal taxes and other charges on all sales tickets and accurately operate the point of sale system as outlined in the Club Operations Manual
Ensure that all sub-departments of the Golf Operation are responsibly managed and supervised and that established service standards are maintained
Support the hiring and train all golf operations employees (final approval from DOG required) utilizing standard company procedures.
Conduct and complete annual and semi-annual employee performance reviews and develop employee self-improvement programs and recommend changes in salary
Professionally communicate information, sell merchandise, and become fully knowledgeable in all products and sales techniques.
Anticipate the needs of Members and Guests and offer appropriate merchandise or alternatives
Maintain control of employee uniforms, ensuring that uniforms and nametags are worn and kept in proper condition and readily available at all times to employees
Answer telephones clearly and concisely, to schedule future starting time reservations and communicate information in a pleasant and professional manner
Ensure monthly merchandise report from the month end reports is accurately prepared and forward to Headquarters Merchandising Department for review
Special projects or other duties as assigned