Head Cashier

Natural Grocers•Steamboat Springs, CO

10d•$22

About The Position

The Job in a Nutshell: The Head Cashier is responsible for successful operation of the front end by cashiering, training, directing and monitoring cashiers, providing World Class Customer Service, and supporting overall store operations. Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Requirements

High School diploma, GED or equivalent preferred.
Experience in retail experience in a grocery or retail environment preferred; natural foods background is a plus.
1 year of cashiering experience preferred.
1 year of supervising others preferred.
Ability to pass food safety training courses and/or certifications as required by law and maintain compliance by keeping certifications up to date and registered if applicable.
Ability to manage changing priorities and to stay focused with the task at hand.
Sense of urgency in the completion of tasks.
Excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel and Outlook.

Responsibilities

Providing World Class Customer Service and a positive customer experience as the number one priority.
Exemplifying integrity, responsibility, and excellence and adhering to all policies.
Training of all cashiers and ensuring cashiers are:
Communicating about the N}Power program with customers
Notifying customers that we donate $.05 to the local foodbank for every transaction where a customer uses a reusable bag
Educating customers on the Nutrient to Know About
Promoting store seminars and events
Completing the Daily Sales Report (DSR) and cashier closeout responsibilities.
Issuing and verifying cash drawers.
Handling returns and overrides at the front end.
Addressing customer complaints appropriately.
Ensuring that front end sets are full and well-maintained.
Overseeing completion of the front end task list daily.
Maintaining all registers binders.
Directing cashiers to tasks during slow times at the register.
General cashiering and check out duties including running a cash register, bagging/boxing groceries, and providing carry out service.
Monitoring, assigning and performing cart checks.
Answering the telephone.
Assisting in managing special orders.
Monitoring, assigning and grinding nut butters.
Learning the location of products in all the departments in order to direct the customers.
Participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.
Working a schedule based on store needs which includes evenings, weekends, holidays.
Position requires working five days, 40 hours per week and attending mandatory store meetings.
This position has limited Manager on Duty but is never intended to be the overall Manager on Duty for the store.

Benefits

All Crew Members Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday Pay for 5 Holidays – Stores Closed
Paid Time Off (sick days and vacation) that Increases with Tenure
Paid Nutrition Education
good4u Crew Member Discount
N}power Program (customer appreciation and rewards program)
Regular, Scheduled Pay Increases
Advancement Opportunities and Career Development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Full-Time Crew Members (30+ hours/week)
Medical, Dental and Vision Insurance
Paid Parental Leave
Paid Medical Leave (through company paid short-term disability insurance)
Company Paid Short-Term Disability Insurance
Company Paid Life Insurance
Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
Retirement Savings Plan (401k) with discretionary Company Match
Healthcare and Dependent Care Flexible Spending Account (FSA)
Health Savings Account (HSA) with Company Match