HCV Program Coordinator

Omaha Housing Authority • Omaha, NE

3d • $46,195 - $63,858

About The Position

The Housing Choice Voucher (HCV) Program Coordinator is responsible for monitoring, administering, and coordinating all voucher rental assistance programs. They provide leadership and support for daily operations, ensuring performance, and regulatory compliance. The coordinator also conducts interviews, responds to complaints, and provides excellent customer service to employees, applicants, participants, and other agencies.

Requirements

• High School graduate or equivalent.
• Demonstrated knowledge of Microsoft Office Suite (Word, Excel, Publisher, PowerPoint), advanced knowledge of Word functions and ability to complete word processing tasks (correspondence, reports, memos, proposal, charts, agreements, Power Point presentations).
• Must have a thorough knowledge of Business English, spelling and punctuation, and the ability to communicate effectively verbally and in writing.
• Must have the ability to complete assignments & projects under a variety of conditions and restraints.
• Ability to understand oral and written instructions.
• Ability to acquire and exercise extensive knowledge of regulations, company operations and policies, and organizational procedures.
• Comfortable with and adaptable to differing leadership styles.
• Strong interpersonal skills, ability to work with all levels of staff members.
• Excellent listening, communication, and de-escalation skills.
• Ability to communicate professionally in a clear and precise manner.
• Ability to handle confidential information with discretion and professionalism.
• Ability to establish and maintain effective working relationships with co-workers, consultants, contractors, HUD, local, state, and federal officials; ability to communicate with people from a broad range of socio-economic backgrounds.

Nice To Haves

• Associate degree in social service or related field preferred or, Two years of experience in related field or an equivalent combination of experience and education.

Responsibilities

• Lead coordination of caseload assignments, staffing, and operational activities within the HCV department.
• Perform various case management functions such as initiating, verifying, documenting, and processing reexaminations for continued assistance. Issue, review, and submit new lease-ups for contract approval. Keep accurate records for assigned cases, initiate payments, calculate rents, suspend, terminate, or reinstate payments, and recover funds, all within the required time frames.
• Assist the HCV Program Manager with performance standards, departmental work plans, and organizational structures that meet program goals and objectives.
• Provide training, coaching, and consultation to staff members about their assigned duties. Collaborate with the HCV Program Manager to identify opportunities for staff training and development, as well as program compliance.
• Report to the HCV Program Manager on staff deficiencies and successes, and assist them in coaching employees for improvement. If improvements are not made, recommend disciplinary action.
• Utilize strong organizational, analytical, and critical thinking skills to oversee the performance and utilization of the HCV program. Collect, measure, and analyze program data to track progress, identify priorities, and make necessary adjustments for reporting purposes.
• Compile and update data regularly and prepare daily, weekly, and monthly reports of all program activities for the HCV Program Manager. Recommends improvement in workflow efficiencies. Recommends and assures that necessary corrective actions are taken regarding errors.
• Develop, direct, and coordinate quality control and auditing programs to ensure program compliance is consistent.
• Participates in OHA’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems, and technologies.
• Maintain knowledge and awareness of HUD regulations, computer updates, and agency program changes. Ensure compliance with OHA and HUD rules, regulations, policies, and procedures. Makes recommendations for changes and improvements to existing standards and procedures.
• Review and distribute new regulations. Meet with program customers to resolve issues. Monitor the waiting area. Improve staff procedures, satisfaction, and training. Handle sensitive and personal information such as staff and client files, with confidentiality and in a secure manner. Conduct file audits to measure performance as part of the ongoing quality assurance process.
• Provide exceptional customer service to clients, agents, other agencies, and staff. Respond promptly to inquiries via mail, email, and phone. Retrieve information from program software to resolve problems. Disseminate HCV information accurately. Drafts and types a variety of professionally written correspondence to clients, agents/owners, staff, and other agencies.
• Utilize de-escalation skills to acknowledge frustration or concern and direct callers and visitors to appropriate personnel to problem-solve identified issues or concerns.
• Demonstrate competency in and maintaining electronic databases. This may include data entry into multiple systems including Microsoft Office, industry-specific software, and others.
• Perform related tasks as required.

Benefits

• 17 paid holidays, including your birthday, a floating holiday, and a self-care day
• 12 days of vacation and 12 days of sick leave per year
• Medical, dental, and vision benefits start the 1st of the month following date of hire
• Life Insurance, Health & Dependent Care FSA, MetLife Voluntary Insurance, and Pet Insurance
• 401(a) retirement plan with a 5.5% match and 457 compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED