HCV Coordinator

HACD • Danbury, CT

6d

About The Position

The Housing Choice Voucher Coordinator is responsible for assisting assigned participants through the Federal (Section 8) and/or State (Rental Assistance Program, RAP) voucher eligibility, issuing, and recertification processes.

Requirements

• Affordable housing experience preferred.
• Sufficient mathematical skills to perform required calculations.
• Excellent customer service through professional written and verbal communication skills.
• Ability to handle high volume of phone calls and emails in a timely manner.
• Must be able to multi-task and stay organized in a fast-paced environment.
• Sophisticated knowledge of and proficiency in basic office software including internet systems, VoIP phones, Microsoft 365 platform and security cameras.
• Ability to use discretion and make independent decisions based on knowledge of the applicable program requirements of HUD, CHFA and Agency policies and procedures.
• Remains current on Agency policies and procedures, and federal, state, and local codes, rules, and regulations as they pertain to job responsibilities.
• Must be able to use personal vehicle to travel between properties as needed.
• High school diploma or GED required.
• Minimum 3 years’ experience in customer service.
• Must obtain a certification in HCV Programs within 120 days of employment.

Nice To Haves

• Experience working with low-income and or special needs individuals preferred.
• Knowledge of Public Housing, the Low-Income Housing Tax Credit program or other affordable housing programs a plus.
• Bilingual ability in Spanish is a plus.

Responsibilities

• Conducts all activities associated with the Housing Choice Voucher (HCV) Program, including eligibility determinations, new lease and contract executions, re-certifications, and monitoring participant program compliance.
• Coordinates as necessary with the HQS Inspector to ensure that new inspections, annual inspections, and required follow-up inspections are timely completed.
• Receives and records applications, prepares applicant folder, and determines initial program eligibility.
• Notifies applicant of available subsidy, determines final eligibility, and processes new lease-up documents, records applications, prepares applicant folder and determines initial program eligibility.
• Notifies applicants of a subsidy, determines final eligibility, and processes new lease-up documents.
• Participates in landlord outreach activities as directed by the HCV Manager, provides administrative support to the HCV Manager with required data program reporting, and maintaining management tools and logs.
• Participates in administrative activities, such as but not limited to scheduled staff meeting, report preparation, performance review sessions, court hearings, administrative hearings informational sessions, etc.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED