HCS Apps Systems Analyst Sr - Epic Inpatient

UNC Health Care Systems•Morrisville, NC

59d•$41 - $59•Remote

About The Position

As an Epic Inpatient Application Analyst, you will serve as the primary support contact for specific Epic Inpatient applications. This role involves working closely with clinical, operational, and administrative staff to optimize the use of the Epic system, ensuring it meets the needs of the healthcare organization and supports the delivery of high-quality patient care. The HCS Epic Inpatient Application Analyst focuses on people through: Supporting essential inpatient clinical operations in a wide range of inpatient settings. Providing a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and enhances patients' experiences. Primary responsibilities include collaborating with clinicians and end users of the system to design, build, test, train, implement, evaluate, and maintain Epic and other associated systems. Demonstrating a strong understanding of inpatient clinical workflows. The HCS Epic Inpatient Application Analyst focuses on Quality & Value by: Develops and maintains collaborative relationships with all stakeholders; meets with customers and sponsors to capture business & technical requirements. Demonstrates knowledge of processes within the facility department; assesses workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to the implementation of new solutions or functionality. Designs, builds, and configures within assigned Epic system modules and any supporting third- party applications; develops and maintains system process documentation and outlines process steps using appropriate tools; identifies and implements requested changes to the system. Designs and develops test scripts and materials for end-to-end workflow testing; Performs unit, system, and integration testing per standards, including negative and regression testing; documents outcomes. Remains current on industry trends and vendor/application/system updates. Ensures that all software modifications/upgrades are working according to Epic specifications. Follows departmental standards for software configuration control, quality assurance, and version releases; Provides documentation on system upgrades and new releases of Epic applications; provides training if required. Troubleshoots issues or system deficiencies and initiates escalation procedures with minimal supervision as required. Provides recommendations for resolution of the problems found. Participates in multiple cross-functional projects; Understands project planning and coordination methodologies using project management skills, tools, and lean methodologies. Communicates project status of deliverables, shared issues, end-user concerns, and upcoming milestones. Actively participates in project, team, departmental, and other meetings as required. Reports status updates, accomplishments, tasks, and any barriers to the manager. Participates in the on-call responsibilities in support of a 24hrs/7days production systems environment; acts as the primary support contact for the application's end-users. Collaborating with Leadership in efforts to support clinical transformation via continuously improving integration, especially across ISD teams, project teams, and all sources of patient data. Providing feedback directly to team members Understanding and incorporating the organization's mission, vision, and values in behaviors, practices, and decisions Embracing and leading change related to applications, clinical technologies, and their implementation across the enterprise Demonstrating support for diversity, inclusion, and culturally expansive efforts

Requirements

Bachelor's degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Four (4) years of experience with IT systems and/or related operational experience. (If a Bachelor's degree)
Six (6) years of IT systems and/or related operational experience. (If an Associate's degree)
Eight (8) years of IT systems and/or related operational experience. (If a High School diploma or GED)
Excellent analytical and communication skills.
Ability to work well in a team environment.
Demonstrated ability to successfully manage multiple tasks simultaneously.
Highly responsive to internal customers.

Responsibilities

Supporting essential inpatient clinical operations in a wide range of inpatient settings.
Providing a secure, effective, integrated patient care delivery system that continually improves outcomes, reduces cost, increases efficiency, and enhances patients' experiences.
Collaborating with clinicians and end users of the system to design, build, test, train, implement, evaluate, and maintain Epic and other associated systems.
Developing and maintaining collaborative relationships with all stakeholders; meets with customers and sponsors to capture business & technical requirements.
Assessing workflow processes, identifies gaps, defines necessary process changes, and develops future workflows related to the implementation of new solutions or functionality.
Designing, building, and configuring within assigned Epic system modules and any supporting third- party applications; develops and maintains system process documentation and outlines process steps using appropriate tools; identifies and implements requested changes to the system.
Designing and developing test scripts and materials for end-to-end workflow testing; Performs unit, system, and integration testing per standards, including negative and regression testing; documents outcomes.
Remaining current on industry trends and vendor/application/system updates. Ensures that all software modifications/upgrades are working according to Epic specifications.
Following departmental standards for software configuration control, quality assurance, and version releases; Provides documentation on system upgrades and new releases of Epic applications; provides training if required.
Troubleshooting issues or system deficiencies and initiates escalation procedures with minimal supervision as required. Provides recommendations for resolution of the problems found.
Participating in multiple cross-functional projects; Understands project planning and coordination methodologies using project management skills, tools, and lean methodologies. Communicates project status of deliverables, shared issues, end-user concerns, and upcoming milestones.
Actively participating in project, team, departmental, and other meetings as required. Reports status updates, accomplishments, tasks, and any barriers to the manager.
Participating in the on-call responsibilities in support of a 24hrs/7days production systems environment; acts as the primary support contact for the application's end-users.
Collaborating with Leadership in efforts to support clinical transformation via continuously improving integration, especially across ISD teams, project teams, and all sources of patient data.
Providing feedback directly to team members
Understanding and incorporating the organization's mission, vision, and values in behaviors, practices, and decisions
Embracing and leading change related to applications, clinical technologies, and their implementation across the enterprise
Demonstrating support for diversity, inclusion, and culturally expansive efforts