HCM Benefits & Integrations Specialist (REMOTE)

Thread HCM • Milton, GA

4d • Remote

About The Position

The Benefits & Integration Specialist partners with clients utilizing our benefits platform and retain clients through advanced system and benefit knowledge, effectively prioritizing issues and managing workload and by providing outstanding customer service. Duties begin with an in-depth consultative needs analysis, which is used to define Benefits system setup and configuration, which will optimize client time, efficiencies, processes, and reporting. The Benefits & Integration Specialist will ensure accurate conversion, setup, and training of benefits by working closely with 3rd party vendors, carriers, and Brokers. This position provides a positive and high-quality service to all new and existing clients on-boarding with Thread and requires a thorough understanding of overall iSolved HCM product capabilities to apply best practices for client benefits administration both during initial implementation and ongoing for support as subject matter expert and during significant events such as Annual Open Enrollment.

Requirements

• Associate degree, college or technical school with two to three years' experience in employee benefits administration using SaaS HCM or equivalent combination of education and work experience.
• 3+ years in customer facing role and a passion for helping other and providing award-winning support every day
• Advanced knowledge of Microsoft Excel.
• Professional communication through phone, email, and in person. Listening and providing empathy is crucial
• Interest in gaining knowledge on payroll tax and human resources, and benefit related topics
• Traits required to succeed in this role: detail oriented, organized, self-motivated, project/deadline driven
• Strong team player who thrives in a collaborative environment
• Strong problem solver with analytical aptitude.
• Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
• Demonstrated ability to resolve issues and maintain strong client relationship skills. Focused on finding a solution because there is always a way to get it done!
• Demonstrated functional business process knowledge
• Excellent time management and organizational skills

Nice To Haves

• Bachelor's Degree preferred
• License in Life, Health insurance products, CEBS, CBP PHR or SPHR a plus.
• Previous HR industry or HR & Benefits technology experience (a plus)

Responsibilities

• Benefit Plan & Open Enrollment Setup - Provide an in-depth consultative needs analysis for new and existing clients to define iSolved Benefit & ACA system setup and configuration which will optimize client time, efficiencies, processes, and reporting.
• Advanced Benefit & Broker Support - Provide Tier 3 support for iSolved Benefit-related issues for new and existing clients across our Implementation and Support Teams.
• 3rd party Integration Setup & Support - Manage our 3rd party integration relationships for both setup and ongoing maintenance.
• ACA & Annual Enrollment Maintenance - Assist clients with ACA related setup and support in addition to project managing our existing client's Annual Enrollments.
• Benefit Compliance SME

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree