Hazardous Materials Call Center Support Specialist

3E • Bethesda, MD

12d • $35,000 - $52,000 • Remote

About The Position

3E is looking for motivated individuals with hazardous materials (HazMat) experience to join our Hazardous Materials Response Team (HRT) a critical unit within our 24/7/365 high-performing Call Center. This is more than just answering calls—it’s about being a trusted resource when it matters most. In this frontline role, you’ll help organizations navigate high-stakes, time-sensitive situations involving chemical spills, hazardous waste disposal, and emergency response coordination. You’ll also interpret Safety Data Sheets (SDS) and, depending on your experience, may support transportation logistics and international incident response. You’ll be part of a collaborative, mission-driven team that values clear communication, rapid problem-solving, and delivering meaningful outcomes that protect people, businesses, and the environment. Whether you’re just starting your journey in environmental safety or are a seasoned HazMat pro, we offer career growth tailored to your expertise. Titles and compensation reflect your experience, certifications, and impact. All team members receive structured onboarding, hands-on training, and mentorship in a culture that values continuous learning and resilience. This role can be performed fully remotely within the U.S.; however, please note that the working hours (outlined below) will remain fixed to ensure consistent team coverage and customer support.

Requirements

• 1+ year of experience or familiarity with hazardous waste, spill response, or environmental safety
• High school diploma or GED
• Computer savvy—comfortable with Microsoft Word, Excel, and navigating multiple systems
• Strong communication and active listening skills
• Ability to stay focused, flexible, and calm under pressure

Nice To Haves

• Call center or high-volume support experience
• Current or prior HazMat certification or equivalent training
• Field experience (e.g., spill response, lab packs, remediation)
• Environmental/safety coursework or certifications
• Emergency response or industrial safety roles

Responsibilities

• Respond to customer inquiries about hazardous waste disposal, spill response, SDS interpretation, and emergency coordination.
• Assist with transportation logistics and global incident response based on your training level.
• Navigate multiple call types in a fast-paced, high-volume environment.
• Deliver exceptional service with empathy, urgency, and professionalism.
• Collaborate with cross-functional teams to drive high-quality resolutions.
• Follow established protocols while maintaining accuracy and compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees