Hawks Nest Food & Beverage Supervisor
About The Position
The Food & Beverage Supervisor oversees the daily operations of Blackhawk Country Club’s outdoor snack café and bar, Hawk’s Nest, ensuring a seamless and enjoyable experience for members and guests. This position requires strong leadership, exceptional customer service, and solid operational management skills. The F&B Supervisor will work closely with the Executive Director of Food and Beverage to maintain high service standards, team efficiency, and overall member satisfaction. Additionally, this role serves as a steppingstone for individuals looking to grow their hospitality career. It provides valuable hands-on experience in food and beverage operations, leadership development, and member engagement, making it an excellent opportunity for career advancement within the industry.
Requirements
- Previous supervisory experience in a food & beverage environment required (private club, resort, or high-volume outdoor venue preferred).
- Strong organizational and multitasking abilities.
- Excellent interpersonal and communication skills with a member-focused approach.
- Ability to lead, coach, and motivate a team.
- Experience with inventory control, budgeting, and cost management.
- Knowledge of POS systems and basic accounting principles.
- Availability to work evenings, weekends, and holidays as required by club events and peak seasons.
Responsibilities
- Supervise and coordinate daily operations at Hawk’s Nest, including during bocce season, swim season, swim team events, and summer activities.
- Oversee setup, breakdown, and cleanliness of outdoor spaces to maintain club standards.
- Ensure that all health, safety, and sanitation regulations are consistently followed.
- Monitor and maintain inventory levels, ensuring proper stock for high-demand periods.
- Assist with POS system management, including accurate pricing and transaction oversight. This area only accepts club member numbers for payment. Credit cards and cash are not accepted.
- Lead, train, and supervise a team of bartenders, cocktail servers, cashiers, and support staff.
- Create and manage the weekly staff schedule to ensure proper coverage.
- Conduct pre-shift meetings to communicate goals, expectations, and updates.
- Provide coaching, development, and performance feedback to enhance team productivity.
- Interact with members to create a positive, welcoming, and engaging environment.
- Address member feedback and concerns promptly and professionally, ensuring issues are resolved effectively.
- Uphold service standards and ensure all staff adhere to club policies.
- Assist in managing inventory, costs, and sales to meet budget targets.
- Work with the Executive Director of F&B to implement pricing strategies and promotional offers.
- Ensure cash handling procedures are followed to maintain accountability.
- Collaborate with the events team to organize and execute outdoor events and club activities.
- Coordinate F&B support for special events, ensuring seamless execution.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
