Harris Shelter Shift Lead- Full Time

Friends of Switchpoint Inc•Tooele, UT

4d•$18 - $20

About The Position

Harris Shelter Shift Lead Full-Time Position ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014. OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community. OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance. CULTURE VALUES: Kindness – Remember Kindness is Contagious! Connection – It is why we are here and what gives purpose & meaning to life! Kinship – We want you and those we serve to feel a sense of Belonging. Self-Worth – Treat people the way they can become w/True Value & Worth! Self-Reliance – Learn your role and take initiative!! We want “Fishermen”! GUIDING PRINCIPLES:? Kindness: To demonstrate compassion and respect for all people. Leadership: To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness. Transparency: To be open and honest in our relationships. Authenticity: To do what we say we do. Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence. Golden Rule: To treat all people as we ourselves would wish to be treated. OUR MOTTO:?It Takes All of Us to End Homelessness. Job Summary: The Switchpoint Shelter Shift Lead will be a reliable and energetic individual with a passion for serving individuals, families and veterans who are experiencing homelessness. General responsibilities include the day-to-day management of clients. This includes but is not limited to conducting interview assessments for clients seeking services and completely new client admissions according to policy, document notable client interactions with staff volunteers and other clients, supervision of the chore schedule and room checks, oversee prescription and over-the-counter medications to clients according to policy. This also includes telephone screenings, greeting and supervision of volunteers, supervise meal preparation and clean-up, provide crisis intervention, safety planning and rescue information to clients and callers, maintain appropriate professional boundaries with program residents, reinforce community living guidelines with residents, distribute personal care items to clients per protocol, perform program exit procedures with clients, ensure safety and security of the program and residents. Safety includes perimeter checks, maintain program and client confidentiality, including former clients, light housekeeping and maintenance duties, answer and document all telephone calls and activities per policies, review communication logbook and calls at the beginning of each shift, and immediately report suspected neglect/abuse to Executive Director

Requirements

Previous experience working with homeless families in a shelter environment is highly preferred.
Knowledge of domestic violence, mental health, and substance abuse issues
Experience working with and supporting volunteers.
Exhibits a positive and compassionate attitude, sensitivity, and the ability to work well with others in a close residential setting.
Model positive behavior, appropriate boundaries, and the ability to use sound judgment during times of crisis.
Excellent interpersonal, written, and verbal skills
Ability to wear multiple hats within a small nonprofit organization.
Proficient in MS Office Suite and Google Docs
Possesses valid Utah State Driver’s License
Commitment to serving homeless families and to the mission of Switchpoint

Responsibilities

Understand and implement Switchpoint’ s mission and values and adhere to the Staff Code of Conduct and policies and procedures.
Ensure all responsibilities are carried out and enforce the rules, policies, and procedures of Switchpoint.
Maintain a calm demeanor and model positive behavior.
Supervise the day-to-day operations and upkeep of the shelter inside and out
Facilitate a daily schedule for residents.
Direct and guide new residents and orient them on rules and policies if necessary.
Ensure that all residents are adhering to all shelter rules and doing their chores on time, confronting behaviors, and writing disciplinary action forms as necessary
Assign and maintain resident chore schedule, sign in/out sheets for volunteers and other milieu tasks as designated
Conduct scheduled and random room checks, and monthly safety checks of rooms as assigned by Shelter Manager
Staff Switchpoint’ s main office phone and conduct telephone screenings with potential residents and maintain professionalism and courtesy with all individuals even when the shelter is full.
Provide resources and referrals to residents.
Administer intake, scheduled and random UAs of residents.
Inventory and distribute hygiene and shelter supplies to residents per policies and procedures.
Help coordinate, maintain, and distribute in-kind donations.
Utilizing a Switchpoint’ s vehicle, transport residents to appointments, community outings, etc. as needed
Conduct property site inspections throughout shift and report any suspicious activity or emergency maintenance needs to Shelter Manager
Develop volunteer opportunities at Switchpoint and recruit, support and retain shelter volunteers.
Attending monthly resident meetings, supervision and staff meeting and training as assigned.
Participate in wrap-around services’ team for residents.
Communicate regularly with all other staff members to ensure consistency and quality of service.
Assign daily job tasks to yourself and your team as needed
Ensure high quality notes and staff conduct
Communicate often and consistently with the Program Director.
Take ownership of your shift and create a positive workflow.
Cultivate Switchpoint Culture and Values on your shift.
Work cooperatively with other shifts.
Cover gaps in your shifts as needed
Assist employees in finding coverage if they are unable to make their shifts.
Hold your team accountable to the rules of the facility.