Hardware Sustaining Engineer

Verkada•San Mateo, CA

12d•Onsite

About The Position

As a Hardware Sustaining Engineer, you will be the bridge between initial product launch and end-of-life, ensuring Verkada’s hardware remains reliable, manufacturable, and cost-effective at scale. You will thrive at the intersection of Hardware Engineering, Quality, and Supply Chain, driving the execution of engineering changes, component qualifications, worldwide certifications and field failure resolutions across our Alarm product line. This is a full-time, in-person role based in our San Mateo, CA office.

Requirements

Educational Foundation: B.S. in Electrical Engineering, or a related technical field.
Experience: 2+ years of experience in hardware development and manufacturing, with exposure to program management and certifications.
Ability to translate complex failure analysis into actionable project plans, identifying critical path risks and driving cross-functional teams toward resolution.
Flexible and adaptive in a fast-paced startup environment.
Presence: Must be willing and able to work onsite five days per week in San Mateo with up to 20% international travel.

Responsibilities

Lead end to end execution of hardware sustaining projects related to second-sourcing, quality, ongoing reliability, certifications and more.
Spearhead product compliance programs across the globe; work hand-in-hand with our certification team, JDM compliance personnel & various 3rd party labs.
Own Early Field Failure & RMA investigations; report on EFFA/RMA status to Hardware leadership.
Debug field failures in collaboration with electrical and mechanical engineers. Develop, test and validate engineering solutions.
Manage Engineering Change Orders (ECOs) with Supply Chain & JDM counterparts; track schedules for ECOs and ensure all validation and certification deliverables are met.
Audit and evaluate JDM production quality; work with JDM partners to drive continuous improvement.
Communicate and visit with customers to understand deployment issues & potential corrective actions.

Benefits

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Fertility Stipend
Wellness/fitness benefits
Healthy lunches provided daily
Commuter benefits