Hardware Support/Maintenance Technician

IT Veterans•Bethesda, MD

16h

About The Position

IT Veterans is seeking a Hardware Support / Maintenance Technician to support government operations through hands-on hardware maintenance, minor installations, and system support. This role requires a strong understanding of hardware components, inter-operational dependencies, and preventative maintenance practices. The ideal candidate is detail-oriented, technically proficient, and comfortable supporting both CONUS and OCONUS missions. You must have TS/SCI clearance with the ability to obtain a CI polygraph.

Requirements

DoD 8570 IAT Level II
One (1) of the following certifications: CompTIA A+ CE HDI-CSR (Customer Service Representative) HDI-SCD (Support Center Director) HDI-SCA (Support Center Analyst) ITIL Foundation Microsoft Office 365
Candidates must meet one of the following education and experience combinations and be a CCC Academy Graduate: High School Diploma or GED + 10+ years of relevant experience Associate’s Degree + 8+ years of relevant experience Bachelor’s Degree + 6+ years of relevant experience Master’s Degree + 4+ years of relevant experience PhD + 2+ years of relevant experience
TS/SCI clearance with the ability to obtain a CI polygraph

Nice To Haves

Experience supporting government or DoD environments
Familiarity with COTS hardware and enterprise IT systems
Strong troubleshooting and diagnostic skills
Ability to work independently in field or remote environments

Responsibilities

Perform hardware maintenance and minor installations on equipment identified within the task order
Understand inter-operational relationships of system components to effectively support maintenance services
Execute minor system tasks, including software loading, system reboots, and operational checks
Install and integrate new releases, updates, and changes to COTS hardware and software
Identify, diagnose, and address hardware failures or potential failure indicators
Operate automated hardware management and diagnostic tools, including remote monitoring systems
Interpret diagnostic results to maintain, repair, or upgrade hardware systems
Plan, execute, and recommend preventative maintenance activities (with government approval)
Provide recommendations for spare parts, spares programs, and bench stock planning and tracking
Offer technical assistance to field service personnel as needed
Support mission requirements requiring CONUS and OCONUS travel