Hardware Store Assistant Manager

O&G•Flora Vista, NM

8d•Onsite

About The Position

Classification: Full-time, Saturday & Sunday work required Job Summary: We are seeking a dynamic and customer-oriented Retail Area Assistant Manager to join our hardware store team. As an assistant manager, you will be responsible for developing our retail personnel, overseeing the daily operations of the sales floor, and ensuring excellent service is provided to our customers. It is our goal to “build people of character to provide excellence in customer service.” As a leader, you will be held to the highest standard and we expect that you lead by example both on and off of the job. The Assistant Supervisor will also be responsible for managing inventory and ensuring we have a clean, organized store. The ideal candidate is positive, goal-focused, team-driven, loves serving others, and believes that hard work brings good rewards. This candidate will have demonstrated experience in customer service, retail management including the supervision of employees, and be knowledgeable about tools, hardware, and DIY projects. Work Environment: Work is performed in an industrial retail space with time occasionally spent in a warehouse. The employee may occasionally be exposed to moving mechanical parts, fumes, or airborne particles. The volume is usually quiet to moderate. Primary Responsibilities: Employee Training and Development: Hiring, developing, and scheduling employees to ensure we have qualified, capable staff available to serve our customers. Culture Literacy: Inspire and motivate staff to align with our desired culture of teamwork, positivity, accountability, and customer service excellence. Product Knowledge: Develop a thorough understanding of the hardware store's inventory, including tools, building materials, plumbing supplies, electrical products, and other hardware items. Stay updated on new products and industry trends. Sales Generation and Development: Proactively engage with customers to understand their project requirements and upsell additional products or accessories that align with their needs. Store Organization and Merchandising: Ensure store is clean and maintained and that products are well-organized and appropriately displayed on shelves. Cash Handling: Efficiently process customer transactions using the point-of-sale (POS) system and handle cash, credit card, and other payment methods accurately. Handle returns and exchanges in accordance with store policies, ensuring customer satisfaction while adhering to company guidelines. Inventory Management: Ensure the products are stocked and faced on the sales floor. Develop marketing displays for promotional items. Conduct inventory counts as required by company policy. Customer Service: Address customer inquiries, complaints, and returns promptly and professionally, aiming to resolve issues to their satisfaction while adhering to store policies. Safety Compliance: Promote a safe shopping environment by following all safety protocols, including the proper use of equipment and handling of hazardous materials. Team Collaboration: Collaborate with teammates, staff from other departments, and company leadership to optimize store operations. Note: This job description is intended to convey information essential to understanding the scope of the available and is not an exhaustive list of skills, efforts, duties, or responsibilities associated with the role. About Us: We are a customer-driven organization that has been in operation for over 65 years due to our dedication to professionalism and a smile. We are deeply rooted in the communities we serve and believe in building relationships that defy time. Our core values of commitment to the customer, integrity, and attention to detail have allowed us to be a go-to for the Oil and Gas Industry and do-it-yourselfers throughout the Four Corners states of New Mexico, Utah, Colorado, and Arizona. We are more than a retail location offering high-quality products, we are a big family where customers feel welcome, taken care of, and cherished.

Requirements

3 years' retail experience and 1 year management experience
Knowledge of hardware products and their various applications, as well as an ability to quickly learn about new products.
Excellent interpersonal and communication skills to interact effectively with customers and deliver exceptional service.
Ability to stand/walk for extended periods, regularly lift items up to 25 pounds, move heavy objects with forklifts and hand trucks, and perform physically demanding tasks when restocking merchandise or assisting customers.
Ability to work flexible hours, including evenings, weekends, and holidays and the ability to work in a retail environment where change is constant, and flexibility is necessary.
Excellent written and verbal communication skills and the ability to work with people from diverse backgrounds
Capable of leading a team of diverse employees to accomplish company goals while establishing expectations and maintaining strong relationships. Strong supervisory and management skills.
Comfortable using a computerized POS system, other retail-related software, and a variety of productivity programs including word processing, email, and communications software.
Strong critical thinking skills to address customer and organization needs in creative ways

Responsibilities

Hiring, developing, and scheduling employees to ensure we have qualified, capable staff available to serve our customers.
Inspire and motivate staff to align with our desired culture of teamwork, positivity, accountability, and customer service excellence.
Develop a thorough understanding of the hardware store's inventory, including tools, building materials, plumbing supplies, electrical products, and other hardware items. Stay updated on new products and industry trends.
Proactively engage with customers to understand their project requirements and upsell additional products or accessories that align with their needs.
Ensure store is clean and maintained and that products are well-organized and appropriately displayed on shelves.
Efficiently process customer transactions using the point-of-sale (POS) system and handle cash, credit card, and other payment methods accurately. Handle returns and exchanges in accordance with store policies, ensuring customer satisfaction while adhering to company guidelines.
Ensure the products are stocked and faced on the sales floor. Develop marketing displays for promotional items. Conduct inventory counts as required by company policy.
Address customer inquiries, complaints, and returns promptly and professionally, aiming to resolve issues to their satisfaction while adhering to store policies.
Promote a safe shopping environment by following all safety protocols, including the proper use of equipment and handling of hazardous materials.
Collaborate with teammates, staff from other departments, and company leadership to optimize store operations.