Hardware Service Asset & Configuration Management Analyst

Vanguard • Wayne, PA

3d • Onsite

About The Position

Note: This role is designed as a full‑time, on‑site position and requires presence in the office five days per week. While the role maintains a standard in‑office schedule, limited flexibility may be provided based on business needs and manager approval. Core Responsibilities Audit Processes Manage and execute TC desk and TC stockroom audits across domestic and international sites. Hold sites accountable for timely audit completion and discrepancy resolution. Reconcile audit results and report findings and corrective actions. Monthly Lease Return Management Compile monthly lease return lists, ensuring all eligible devices are included. Prepare return files for submission to vendor. Scan applicable devices into Retired Lease Return category. Use filters to validate device eligibility and ensure accurate returns. Release Apple products from the environment using ABM. Close out all required ServiceNow asset tasks prior to shipment. Quarterly Stockroom Access Review Conduct quarterly reviews of stockroom access. Identify required access additions or removals. Partner with Vanguard Global Security to resolve any issues or exceptions. Process access removal requests in the PSR system. Warehouse Support Provide hands-on warehouse assistance when needed. Manage incoming deliveries and operate the door. Ability to lift 35 pounds. Occasionally manage incoming deliveries or shipments. Complete Material Transport Requests and related tasks in warehouse associate's absence. Asset Lifecycle Management Track assets throughout the procurement, deployment, refresh, and disposal lifecycle. Maintain accurate asset records, including lease dates, location, ownership, and status. Manage asset intake and retirement procedures. ServiceNow (SNOW) Subject Matter Expert Validate ServiceNow changes across all regions through multi‑layer testing. Support Tarpedo/Harpoon processes and related workflows.

Requirements

• Minimum of one year related work experience.
• Undergraduate preferred degree in a related field or the equivalent combination of training and experience.

Nice To Haves

• Foundational experience using Power BI, including building basic reports, dashboards, or visualizations.
• Interest in or exposure to data analytics, including interpreting datasets, identifying simple trends, or supporting data‑driven decision-making, strict adherence to processes.
• Ability to learn and apply reporting or analytical tools in support of operational and audit‑related workflow.
• Willingness to learn how to write process and procedures.

Responsibilities

• Manage and execute TC desk and TC stockroom audits across domestic and international sites.
• Hold sites accountable for timely audit completion and discrepancy resolution.
• Reconcile audit results and report findings and corrective actions.
• Compile monthly lease return lists, ensuring all eligible devices are included.
• Prepare return files for submission to vendor.
• Scan applicable devices into Retired Lease Return category.
• Use filters to validate device eligibility and ensure accurate returns.
• Release Apple products from the environment using ABM.
• Close out all required ServiceNow asset tasks prior to shipment.
• Conduct quarterly reviews of stockroom access.
• Identify required access additions or removals.
• Partner with Vanguard Global Security to resolve any issues or exceptions.
• Process access removal requests in the PSR system.
• Provide hands-on warehouse assistance when needed.
• Manage incoming deliveries and operate the door.
• Ability to lift 35 pounds.
• Occasionally manage incoming deliveries or shipments.
• Complete Material Transport Requests and related tasks in warehouse associate's absence.
• Track assets throughout the procurement, deployment, refresh, and disposal lifecycle.
• Maintain accurate asset records, including lease dates, location, ownership, and status.
• Manage asset intake and retirement procedures.
• Validate ServiceNow changes across all regions through multi‑layer testing.
• Support Tarpedo/Harpoon processes and related workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level