Hardware Operations Lead

Magnet Forensics•Alpharetta, GA

10d•$60,000 - $80,000•Onsite

About The Position

The Hardware Operations Lead will oversee daily operations across Hardware Ops, including Shipping, Fulfillment, RMAs, and Hardware Builds. This role requires strong leadership, hands-on involvement, and the ability to manage escalations on-site when necessary. The Team Lead will work cross-functionally with Business Systems, Product, Engineering, and Marketing to ensure operational readiness and support Go-To-Market (GTM) activities for new hardware products as well as day-to-day operations. Please note: This role is on-site in the Alpharetta area.

Requirements

Proven experience in hardware operations, logistics, or supply chain roles;
Strong project management skills and experience managing cross-functional initiatives;
Ability to work hands-on and provide on-site support during escalations;
Expertise in inventory management and hardware fulfillment processes;
Excellent communication and collaboration skills across multiple teams;
Proficiency with operational tools and systems (e.g., SmartSheet, Jira, Salesforce).

Nice To Haves

Experience with contract manufacturers and hardware build processes;
Familiarity with quality control standards and compliance requirements;
2 years in a leadership capacity.

Responsibilities

Lead and manage daily operations for Hardware Ops, including shipping, fulfillment, hardware builds, and RMA processes;
Oversee end-to-end inventory management and ensure accurate stock levels;
Own the full RMA lifecycle, including tracking, analysis, and resolution of defective units;
Act as the escalation point for operational issues and provide on-site support when required;
Collaborate with cross-functional teams (Business Systems, Product, Engineering, Marketing) to support GTM readiness for new hardware products;
Drive process improvements and implement best practices for efficiency and quality;
Monitor KPIs and generate reports on operational performance, inventory, and RMA metrics;
Ensure compliance with company policies, industry standards, and regulatory requirements;
Mentor and develop team members, fostering a culture of accountability and continuous learning.