Hardware Operations Lead

Magnet Forensics•Alpharetta, GA

7d•$60,000 - $80,000•Onsite

About The Position

Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You’ll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Overview The Hardware Operations Lead will oversee daily operations across Hardware Ops, including Shipping, Fulfillment, RMAs, and Hardware Builds. This role requires strong leadership, hands-on involvement, and the ability to manage escalations on-site when necessary. The Team Lead will work cross-functionally with Business Systems, Product, Engineering, and Marketing to ensure operational readiness and support Go-To-Market (GTM) activities for new hardware products as well as day-to-day operations. Please note: This role is on-site in the Alpharetta area.

Requirements

Proven experience in hardware operations, logistics, or supply chain roles
Strong project management skills and experience managing cross-functional initiatives
Ability to work hands-on and provide on-site support during escalations
Expertise in inventory management and hardware fulfillment processes
Excellent communication and collaboration skills across multiple teams
Proficiency with operational tools and systems (e.g., SmartSheet, Jira, Salesforce)

Nice To Haves

Experience with contract manufacturers and hardware build processes
Familiarity with quality control standards and compliance requirements
2 years in a leadership capacity.

Responsibilities

Lead and manage daily operations for Hardware Ops, including shipping, fulfillment, hardware builds, and RMA processes
Oversee end-to-end inventory management and ensure accurate stock levels
Own the full RMA lifecycle, including tracking, analysis, and resolution of defective units
Act as the escalation point for operational issues and provide on-site support when required
Collaborate with cross-functional teams (Business Systems, Product, Engineering, Marketing) to support GTM readiness for new hardware products
Drive process improvements and implement best practices for efficiency and quality
Monitor KPIs and generate reports on operational performance, inventory, and RMA metrics
Ensure compliance with company policies, industry standards, and regulatory requirements
Mentor and develop team members, fostering a culture of accountability and continuous learning.