Hardware Deployment Engineer II, Restaurant Systems

Chili's•Coppell, TX

5d•Hybrid

About The Position

Hardware Deployment Engineer II, Restaurant Systems Coppell, TX What does it mean to be a BrinkerHead? It means creating moments that make everyone feel special — whether you’re supporting our restaurants, celebrating wins with your team, or sparking ideas that keep Guests coming back. We play like a team, take pride in our culture, and know that life’s too short not to work happy. At Brinker’s Restaurant Support Center (RSC), every role fuels the success of our brands — Chili’s® Grill & Bar and Maggiano’s Little Italy® — and directly impacts Team Members and Guests. From bold ideas to everyday support, we help create a fun atmosphere, great food and drinks, and the kind of hospitality that keeps everyone coming back. Here, you’ll discover opportunities for career growth, belonging, wellbeing, and plenty of chances to work hard and have fun. Brinker International is an equal opportunity employer. We’re proud to provide a welcoming, respectful environment where everyone can thrive. Job Summary This position is with the Hardware Deployments Team at Brinker. The individual would be responsible for IT Deployment related activities, Task Management, Scheduling, Installation Services (remote and onsite) and Support. Must be able to work with Business Community and Vendor Partners to gather requirements and translate that to Implementation needs or activities. This is an individual contributing role directly reporting to the Sr. Manager of Hardware Deployment. Must be a team player with an ability to work with various groups within the IT department. The individual must have the ability to work concurrently on multiple projects. What You’ll Do Lead installation deployment, execution, and fulfillment of IT Hardware technologies in both existing and new restaurant builds (NRO). Partner closely with other internal IT teams, Vendors, Business partners (external/internal) to understand or determine requirements for implementation. Participate in daily meetings with vendors, IT teams and business partners. Support 3rd party vendor day-of installation through completion and manager signoff. Provide escalated support to the Service Desk during rollout/release phase Knowledgeable with designing and driving repeatable deployment models to execute at scale. Leverage vendor partners were applicable to mitigate cost and resource time. Consistent communication with leadership to provide status and progress. Familiarity with lead time management, logistics and procurement processes. Serve as an IT resource across varying projects and internal discussions/meetings where technology deployment and implementation are a key factor. Help develop and compile documentation for projects, processes and relative responsible areas. Ownership of vendor support and quality assurance for 3rd party implementation vendors. Knowledgeable with restaurant technology concepts to drive discussion with both business community as well as IT peers.

Requirements

College degree - Computer Science or related field or equivalent experience.
CompTIA Certifications or Relevant Certifications or work experience
Microsoft certification or Relevant Certifications for alternate product sets
Work Experience: 3 years of working experience in support technical platforms in a customer/client-oriented service model.
3 years of working experience working in a technical capacity within an environment supporting hospitality, fast-casual, quick service or big/small-box retail.
Knowledge of logical, physical technology modeling.
Should have good trouble shooting acumen and “can do” attitude.
Proven strong organizational and communication skills, both written and oral.
Proven ability to manage multiple medium to large scale projects simultaneously.
Proven analytical and problem-solving ability.
Demonstrated ability to learn new skills quickly.
Ability to work in and contribute to a team environment.
Work independently when required.
Strong customer service skills.
Travel and field installation work is involved.
Strong working knowledge of the following is desired: EloTouch Ziosk Hardware Epson Printer Technologies Lexmark Printer Technologies NCR Hospitality Technologies POS Terminals Payment Terminals Kitchen Controllers Cisco/Meraki Switching and AP technologies Apple iPad Class C Charging Bays HP and Dell tower or server technology HP and Lenovo laptops/end-user-computing platforms Edge node technologies UPS (Uninterrupted Power Supply) Technologies Low Voltage Data WAN, VoIP/Phone Systems Watt and Volt understanding relative to capacity and technology needs Digital and Analog Radio technologies Familiarity with card payment technologies MS Power Bi, MS Power Automate applications; Smartsheet

Responsibilities

Lead installation deployment, execution, and fulfillment of IT Hardware technologies in both existing and new restaurant builds (NRO).
Partner closely with other internal IT teams, Vendors, Business partners (external/internal) to understand or determine requirements for implementation.
Participate in daily meetings with vendors, IT teams and business partners.
Support 3rd party vendor day-of installation through completion and manager signoff.
Provide escalated support to the Service Desk during rollout/release phase
Knowledgeable with designing and driving repeatable deployment models to execute at scale.
Leverage vendor partners were applicable to mitigate cost and resource time.
Consistent communication with leadership to provide status and progress.
Familiarity with lead time management, logistics and procurement processes.
Serve as an IT resource across varying projects and internal discussions/meetings where technology deployment and implementation are a key factor.
Help develop and compile documentation for projects, processes and relative responsible areas.
Ownership of vendor support and quality assurance for 3rd party implementation vendors.
Knowledgeable with restaurant technology concepts to drive discussion with both business community as well as IT peers.

Benefits

Flexibility that fits your life: Hybrid schedules with weekly flex days to work from home.
Benefits that support you: Competitive package with medical, dental, and vision coverage; life insurance; paid vacation and holidays; 401(k) with company match; Employee Assistance Program with counseling, financial, legal, and life resources; and Best You EDU, offering education programs and tuition reimbursement.
Enjoy our brands: Generous dining discounts at Chili’s® Grill & Bar and Maggiano’s Little Italy®.
Rewards for your impact: Annual bonus eligibility for every RSC Team Member.
Wellbeing at work: On-site gym and fitness classes like yoga and boot camp.
A culture worth celebrating: From company-wide events to a casual, collaborative atmosphere, you’ll find plenty of ways to connect, work hard, and play hard.

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