Hardware and Video System Administrator - TS/SCI with Poly

Leidos • Cape Canaveral, FL

2d

About The Position

The National Security Group at Leidos currently has an opening for a Hardware and Video System Administrator to support a client’s requirements in a challenging, dynamic setting located at Cape Canaveral SFB, FL. The position requires an active TS/SCI with Polygraph. The Hardware and Video System Administrator receives and responds to problems reported by customers and escalates. The Hardware and Video System Administrator will work in a highly collaborative environment with teammates, key stakeholders and the Government customer to ensure mission continuity and support to the IC community.

Requirements

• US Citizen with an zctive TS/SCI with Polygraph
• A bachelor’s degree and 4+ years of prior relevant experience or a master’s degree with 2+ years of prior relevant experience. Additional experience may be considered in lieu of a degree.
• Launch or mission operations experience.
• Experience supporting configuration management, change management and service transition.
• Excellent verbal and written communication skills.
• Proven ability to work collaboratively and constructively as part of a team.
• Must be willing to perform call-in support as required.

Nice To Haves

• Strong Analytical skills
• SharePoint, NETS, ServiceNow
• ITIL Foundations certification
• Current DoD 8570 certification applicable to the position (typically Security+)
• Proficiency in Microsoft Office applications (PowerPoint, Excel, Word, Project)

Responsibilities

• Ensures the availability of mission critical launch communications systems through proactive hardware maintenance.
• Performs incident and problem management to resolve or escalate issues in order to restore service.
• Performs request fulfillment activities including account management and configuration changes.
• Coordinates with other maintenance, operations and engineering contracts as required.
• Documents all work performed via ticketing system.
• Creates, updates or enhances maintenance and operations documentation.
• Performs daily system checks for alerts or degradation of service or system
• Provides call-in support as required.
• Responsible for configuration management of launch communications systems in support of launch projects.
• Identifies configuration items, implements change control, and conducts configuration audits.
• Creates and manages configuration and engineering documentation to ensure accuracy and completeness such as facility maps, site floor plans, rack elevations, patch panel, equipment shelf layouts, and system overviews.
• Regulates the change process so that only approved and validated changes are incorporated into a launch system and launch related IT hardware assets.
• Ensures that all changes to the baselines go through appropriate change boards.
• Uses or recommends automated CM tools to implement CM policies and procedures.
• Ensures CM functions are adhered to: version control of configuration items such as documents, as well as the configuration management of hardware and software configuration management items.
• Recommends change management and configuration management solutions that effectively meet customer needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees