Harborside Grill Supervisor

Grosse Pointe Yacht Club•Grosse Pointe Shores, MI

21h•Onsite

About The Position

The position is responsible for daily operations at the Harborside Grill, with a high level of professionalism and hospitality. The Harborside Grill provides premium poolside service for members and their guests, adhering to the Club's service standards. Applicants must be available to work nights and weekends. Work will generally be performed in both indoor and outdoor environments during the summer months, with exposure to varying weather conditions. The staff is expected to have an excellent understanding of outdoor, tableside service. The Harborside Grill staff will also be expected to go above and beyond to deliver memorable events, while consistently bringing a high level of energy and professionalism.

Requirements

Minimum high school diploma or equivalent experience
Two or more years of experience preferred
Ability to work flexible hours, including key holidays, evenings, and weekends
Demonstrated strong organizational skills
Excellent interpersonal and communication skills
Physical capability to withstand prolonged periods of standing, walking, bending, reaching, and twisting
Ability to consistently lift over 50 lbs
Valid driver’s license and a clean criminal record

Responsibilities

Serve as a positive role model by:
Embodying Club values and high standards that all members and staff are expected to uphold
Effectively utilizing the various digital platforms used by the Club
Maintaining a collaborative and friendly demeanor while working to improve the member experience
Always representing the Club well
Continually provides services in the areas of:
Exceeding the expectations of members and their guests, while representing the Club to the highest standards
Inspecting service areas prior to opening to ensure that adequate supplies are available
Knowledge of menu, menu enhancements and preparation methods
Constant awareness of Harborside Grill flow
Impeccable service and social perceptiveness
Ability to evaluate guest satisfaction and responsiveness
Collecting checks and payments for items served
Carefully following all laws and club policies and procedures regarding alcoholic beverage service
Slowing and refusing alcoholic verbiage service when necessary
Continually seeking to enhanced knowledge and skills
Maintaining self-awareness of members’, management and peers
Assume responsibility for the department by:
Ensuring proper staffing levels while enhancing recruitment efforts
Managing department schedules, ensuring publication at least two weeks in advance, and requesting team timekeeping adjustments
Maintaining proper inventory levels while keeping storage facilities safe and organized at all times
Regularly communicating with the Executive Chef and Food and Beverage Director about issues and ongoing projects
Evaluation criteria include but are not limited to:
Successful alignment with Club values and professional standards
Exhibiting a collaborative spirit when working with members and staff
Demonstrating the ability to make appropriate choices, especially in stressful situations
Maintaining good hygiene and a professional appearance
All duties as outlined in this position profile