Harbor Operations Specialist – Shilshole Bay Marina

Port of Seattle•Seattle, WA

About The Position

As a Harbor Operations Specialist, you will be front-line operational staff for Port properties for commercial fishing, commercial, and recreational vessel facilities. You will manage day-to-day operations of maritime business and ensure all activities are followed according to expectations, policies, and procedures for safety, environmental, and efficiency. You will provide customer service and standard operational information to customers and the public, and establish and maintain positive interactions to address concerns, answer questions, and assist with their needs. You will provide property security by patrolling buildings, upland gated fence storage yards, and lockers ensuring that all areas are locked and secured for facility and public safety. You will enforce parking policies and procedures to ensure proper operational compliance. You will collaborate with other Harbor Operations Specialists, contracted security, Portfolio Manager, and maintenance personnel to meet customer needs. You will exchange information and provide daily updates to bring awareness of routine events, scheduled special events, and activities impacting facility operations. You will provide updates and revised post orders to on-coming Duty Harbor Specialist at shift turnover. You will perform roving security patrols by driving between multiple maritime customer locations across port and waterfront properties. You will respond quickly to emergencies, incidents, alarms, service requests, and security issues using a vehicle to ensure safety and operational efficiency. You will serve as a First Responder by operating a skiff during emergencies, deploying oil boom equipment, and executing spill containment and reporting procedures in compliance with safety and regulatory policies.

Requirements

Experienced – You have one (1) year of experience in facilities, maintenance or security operations.
Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work. At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
Knowledgeable – You have knowledge of business functions, operations, maintenance, and information systems, along with familiarity in boat and marina operations and marina environmental regulations and guidelines. You also have general knowledge of desktop office applications such as Microsoft Outlook and Word.
Customer-oriented – You possess proficient customer service skills, especially face to face interaction and have excellent verbal and written communication skills.
Independent Problem-solver – You have well-developed problem-solving skills and conflict resolution skills to effectively manage through expected and unexpected change. You can also work independently with minimal supervision.

Nice To Haves

Desired – We hope you have experience working on tidal docks and enforcing dock safety practices.
Additionally, forklift experience in an industrial or warehouse environment would be preferred.

Responsibilities

Manage day-to-day operations of maritime business and ensure all activities are followed according to expectations, policies, and procedures for safety, environmental, and efficiency.
Provide customer service and standard operational information to customers and the public, and establish and maintain positive interactions to address concerns, answer questions, and assist with their needs.
Provide property security by patrolling buildings, upland gated fence storage yards, and lockers ensuring that all areas are locked and secured for facility and public safety.
Enforce parking policies and procedures to ensure proper operational compliance.
Collaborate with other Harbor Operations Specialists, contracted security, Portfolio Manager, and maintenance personnel to meet customer needs.
Exchange information and provide daily updates to bring awareness of routine events, scheduled special events, and activities impacting facility operations.
Provide updates and revised post orders to on-coming Duty Harbor Specialist at shift turnover.
Perform roving security patrols by driving between multiple maritime customer locations across port and waterfront properties.
Respond quickly to emergencies, incidents, alarms, service requests, and security issues using a vehicle to ensure safety and operational efficiency.
Serve as a First Responder by operating a skiff during emergencies, deploying oil boom equipment, and executing spill containment and reporting procedures in compliance with safety and regulatory policies.