Hands-On Director of IT

Riverside Recruiting•Valley View, OH

2d•Onsite

About The Position

Valley View, Ohio Company : 10+ locations Growing company Great work-life balance Friendly and supportive culture Variety of interesting work and projects Ranked as a top place to work in Cleveland Laid-back, down-to-earth people and management Paid vacations, paid sick days, paid holidays, 401k match IT is viewed as a competitive advantage and key to continued success Medical, dental, vision, prescription, life, long/short-term disability insurance Summary : Hands-on position Primarily on-site in Valley View Remote flexible 1 day per week Manage one Support Technician Oversee and advance the company's technology infrastructure, systems, and strategy Ensure that technology supports business growth, operational efficiency and security

Responsibilities

Lead the development and execution of the company’s overall IT strategy, aligning technology with business goals.
Serve as the organization’s primary technology advisor, identifying opportunities to improve systems and processes.
Establish IT policies, procedures, and best practices that balance flexibility with operational excellence.
Manage and maintain the company’s IT infrastructure, including hardware, software, networking, cloud services, and telecommunications.
Oversee system performance, upgrades, and troubleshooting to ensure maximum uptime and reliability.
Implement and manage backup, recovery, and business continuity systems.
Establish and monitor cybersecurity protocols to safeguard data and systems.
Ensure compliance with relevant regulations, software licenses, and internal policies.
Educate staff on safe technology practices and conduct periodic risk assessments.
Provide day-to-day technical support across the organization, ensuring prompt and effective issue resolution.
Create and maintain user guides, system documentation, and training tools to enhance team member productivity.
Act as a technology coach for team members, promoting digital literacy and confidence.
Manage relationships with third-party vendors, service providers, and technology consultants.
Negotiate contracts, track renewals, and manage IT budgets and purchasing.
Lead and implement IT-related projects including system upgrades, migrations, and integrations.
Serve as the foundation for building the company’s IT department.
Develop job descriptions and growth plans for future IT roles as the company expands.
Provide guidance, mentorship, and leadership to IT team members.
Partner with leadership and department managers to support business needs through technology.
Participate in strategic planning and problem-solving conversations across departments.