Hajimari Intern, S&OP, Affiliate Customer Service

Shiseido•New York, NY

10d

About The Position

Step into your Future! An internship at Shiseido Americas means joining one of the world’s top beauty companies with a rich portfolio of global brands. Our portfolio includes prestigious beauty brands such as NARS, Drunk Elephant, Dr. Dennis Gross Skincare, Clé de Peau Beauté, SHISEIDO, and several fragrance brands such as Tory Burch, Hermès, Issey Miyake, and Narciso Rodriguez. We are seeking enthusiastic interns for the Shiseido Hajimari Summer Internship program, a paid, full-time, 9-week experience from June 1st to July 31st. Based in our New Jersey and New York offices, this program offers hands-on exposure to the full product life-cycle, from Marketing to Manufacturing, along with impactful projects, networking opportunities, and professional development workshops. If you’re eager to learn and bring your ideas to life, this is the perfect opportunity for you! About our ACS & ABS Team: Affiliate Customer Service (ACS) supports the full order‑to‑delivery process for Shiseido’s affiliate markets. The team ensures orders are accurate, shipments move on time, and any issues are quickly resolved. ACS partners closely with Supply Planning, Demand Planning, Master Data, Transportation, and the Americas Distribution Center (ADC) to keep operations running smoothly. Affiliate Brand Support (ABS) focuses on making sure brands are operationally ready for launches and ongoing business. The team helps validate product data, confirm item readiness, and coordinate with planning and supply chain partners so affiliates receive the products they need when they need them. Together, ABS and ACS help ensure Shiseido’s affiliate markets have a reliable, well‑coordinated operational experience.

Requirements

Must be a rising Junior or Senior in college working towards a bachelor’s degree
Effective communication skills, attention to detail, and highly organized
Energetic, self-motivated, results oriented
Flexible and able to function in a fast-paced, safety-first work environment
Have a passion for cosmetics, the beauty industry and keeping up-to-date with industry trends

Responsibilities

Assist ACS and ABS teams with day‑to‑day operational support related to affiliate order flow, service levels, and issue escalation.
Partner with Supply Planning, Demand Planning, Master Data, Transportation, and ADC Operations/Wave Planning to track and troubleshoot order, data, and fulfillment‑related inquiries.
Collect data on recurring operational challenges and help summarize trends for leadership review.
Support documentation updates, process mapping, and standard operating procedure refinements.
Help prepare recap materials, summaries, and insights tied to cross‑functional partnership performance.
Shadow key partner teams to gain understanding of how their processes impact overall affiliate service performance.
Contribute to ongoing continuous‑improvement initiatives based on observations and gathered data.

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